Technology Support Technician

About Ampol

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you're deepening your expertise or taking on something new, we'll support you to power a career that works for you.

We're building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen.

Tech, Digital & Data @ Ampol

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation-dreaming upbig ideas, questioning the norm, and tackling complex problems. Together, we are shaping afuturethat not only meets the needs of today butanticipatesthe demands of tomorrow.

Our approach isanchoredin data-driven decision-makingand advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDDdrives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.

About the role:

The Operations & Partnering team work alongside the business units in identifying, prioritising and delivering Technology, Digital and Data initiatives that align with our business strategy, deliver value to The Ampol Group and track the contribution each initiative makes, while ensuring smooth operations by providing reliable support, resolving issues quickly and improve service quality to minimise disruptions.

The Technology Support Technician is an entry-level desktop support role within the Ampol on-site team, responsible for providing technical support for all of our users. The role provides face-to-face on-site and remote support as well as guidance to our users in the use of all end-user-services including but not limited to; computers, phones, tablets, and video conferencing facilities; and is responsible for representing the Ampol IT value: making life easier through technology. The role focuses on delivering efficient and effective support to enhance the digital customer experience and reflects Ampol IT's value of "making life easier through technology"

Key Responsibilities

• Deliver on-site and remote technology support including device configuration, troubleshooting, Tech Bar management, and AV support in meeting rooms.
• Assist with asset deployment, inventory management, and support the refresh/rebuild process for end-user equipment.
• Collaborate with IT teams to escalate complex issues, support incident management, and contribute to knowledge base maintenance.
• Build strong customer relationships, provide guidance on IT services, and promote use of self-service tools like the ServiceNow portal.
• Support communication and coordination across teams, handle service escalations, and contribute to reporting and rollout of new IT services.

Qualifications & Experience

• Currently completing or holding a tertiary qualification in Business, IT, or Engineering; ITIL V4 Foundation certification is a plus.
• Strong understanding of IT field support, escalation management, and IT Service Management (in particular incident management and request fulfilment).
• Excellent communication skills, relationship-building experience, and a customer-focused, proactive attitude.
• Proven ability to manage multiple tasks, solve problems, and stay calm under pressure; dedicated to continuous learning and service improvement.
• Desirable experience includes 2+ years in end-user support, working with ServiceNow, and the flexibility to travel for onsite support when needed.

Benefits

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

Want to take your career to the next level? Apply today.

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We're an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.