Technology Support Engineer

Apply Job no: 49XDT Category: QLD Head Office Hands-on technology role supporting a growing national restaurant network. Work across POS, Microsoft 365, networking, hardware and core IT systems Join an ambitious, fast-growing Australian brand and make a real operational impact. Technology Support Engineer | Burger Urge Burger Urge kicked off 19 years ago with a mission to reclaim the burger. Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a growing network of passionate Franchise Partners and Support Office teams driving our success. As we continue to grow, technology plays a critical role in keeping our restaurants connected and our teams operating at their best. We're looking for a Technology Support Engineer to support our technology network and help deliver reliable, responsive IT solutions across our venues and Support Office. About the Role Reporting to the Head of Technology & Commercial, the Technology Support Engineer plays a key role in supporting the systems and technology that keep Burger Urge running. You'll provide hands-on technical support across our venue network and Support Office, troubleshooting everything from POS and online ordering systems to hardware, Microsoft 365 and network connectivity. What You'll Be Doing Providing responsive IT support across Burger Urge venues and the Support Office, including after-hours and on-call support where required to respond to urgent operational or system issues. Managing and resolving IT support tickets, delivering timely and customer-focused solutions. Supporting and maintaining POS and online ordering systems, including menu builds, product campaigns and configuration changes. Troubleshooting venue hardware and third-party platform integrations, including sync and menu mapping issues. Managing Microsoft 365 accounts, Teams, SharePoint and system security requirements. Supporting merchant and payment systems, including Stripe and Tyro. Maintaining Support Office technology infrastructure, including laptops, desktops, servers, printers and audio-visual equipment. Monitoring network performance and resolving connectivity and outage issues. About You You'll be a practical and solutions-focused technology professional who enjoys solving problems and helping people. You'll ideally bring: Experience in IT support, systems support or a similar technical role. Experience administering and supporting POS systems, with Redcat experience highly regarded. Strong knowledge of network infrastructure, system security and hardware maintenance. Experience managing IT ticketing and issue-tracking systems. Working knowledge of Microsoft 365, remote desktop tools and common IT troubleshooting methods. Strong communication skills and a customer service mindset. The ability to work autonomously and manage competing priorities. Confidence supporting technology across multiple sites. Why Burger Urge? At Burger Urge, we're ambitious, passionate and not afraid to challenge the status quo. You'll join a growing business where technology has a direct impact on our restaurants, our teams and the customer experience. Ready to help keep Burger Urge connected? Apply now. Published on 13 Jul 2026, 4:02 AM