Senior Property Repair Case Manager

About the Opportunity

We have an opportunity for an experienced and dynamic Senior Property Claims Consultant to join our Melbourne team. You will be pivotal in managing contractual obligations and will be highly compliance and outcome focused.

To be successful in this role, you will ideally have a background in contract administration/claims management/loss adjusting. You will bring a high level of knowledge of insurance and/or claims management, where you thrive under pressure and are able to deliver on tight deadlines.

Please note that the internal position title is Senior Property Repair Case Manager.

In addition, you will also be able to demonstrate the following:

• Strong communication, negotiation and influencing skills
• Excellent budget control and cost management skills
• Have a high-level attention to detail to work with, and accurately capture data
• Be highly organised and be able to meet deadlines and good record-keeping skills
• The ability to work in fast paced environment and be able to prioritise and multitask
• Strong commercial and financial acumen
• At least 3 years' experience in a similar role
• Full Australian working rights

Key Requirements

• Proven experience in a similar role
• Exceptional listening and communication skills
• Proven ability to build rapport with customers and service providers
• Demonstrated history of taking ownership to meet customer needs with a sense of urgency
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Ability to interpret complex information and respond by developing appropriate actions
• Demonstrated claims acumen, sound judgement and cost management awareness
• High standard of business English for written communication across traditional and electronic communication media
• Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes

Key Responsibilities

• Provide support and advice to customers holders with respect to their claims/projects
• Request supplier appointment and detail information required to determine cause and extent of claim as well as Quoted costs for such repairs
• Responsible for management of assigned case load and meeting client expectations
• Meet Crawford and client compliance requirements, working within Service Level Agreements (SLA's) and client service standards
• Ensure the production of high quality & accurate written reports and record keeping accuracy.
• Ensure IT systems are utilised correctly
• Liaise with customers and suppliers as required to determine repair cost, repair activity and cause of damage
• Responsible for the resolution of escalated issues during a claim
• Undertake client liaison and relationship building, developing close links with client operational staff, suppliers and CRD Consultants and Management
• Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets
• Maintain professional and technical knowledge through continuing education

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit www.crawco.com.au.