Property Repair Case Manager

• Exciting and dynamic long-term opportunity
• Join a high performing team with a great culture
• Multiple permanent full-time opportunities available

About the Opportunity

We are looking for a dynamic Property Claims Consultant to join our Brisbane team. In this role, you will play a key part in managing property repair claims end-to-end, ensuring compliance, accuracy, and strong outcomes for customers and clients.

You will be responsible for coordinating repairs, managing costs, and ensuring all contractual and service level obligations are met. This is a fast-paced, outcomes-driven role where your ability to stay organised, communicate effectively, and make sound decisions will directly impact customer experience and operational success.

Please note: the internal title for this role is Property Repair Case Manager.

About You

You bring experience in contract administration, claims management, or loss adjusting, and thrive in a high-pressure environment where deadlines matter.

You will also demonstrate:

• Strong communication, negotiation, and influencing skills
• Excellent budget control and cost management capability
• High attention to detail with accurate data capture and record keeping
• Strong organisational skills with the ability to prioritise and multitask effectively
• Commercial and financial acumen
• A proactive, solutions-focused mindset with strong ownership of outcomes
• Minimum 3 years' experience in property claims

Key Skills & Capabilities

• Exceptional listening and communication skills across customers and service providers
• Ability to build strong relationships and rapport quickly
• Strong problem-solving, decision-making, and dispute resolution skills
• Ability to interpret complex information and translate it into clear actions
• Proven claims knowledge with sound judgement and cost awareness
• Strong written communication skills across business and digital platforms
• Self-motivated with accountability for individual and team outcomes

Key Responsibilities

• Manage a portfolio of property repair claims from end to end
• Support customers by providing advice and updates throughout the claims process
• Coordinate supplier appointments and obtain repair assessments and quotations
• Determine cause, extent of damage, and scope of repair works
• Ensure compliance with company policies, client requirements, and SLA targets
• Produce accurate, high-quality reports and maintain detailed records
• Use internal systems correctly and ensure data integrity at all times
• Liaise with customers, suppliers, and internal stakeholders to drive resolution
• Manage escalations and resolve complex claim issues
• Build and maintain strong relationships with clients and service partners
• Contribute positively to team performance by sharing knowledge and supporting colleagues
• Maintain and develop professional and technical knowledge through ongoing learning

About Crawford

To learn more, visit www.crawco.com.au.

Crawford is committed to building an inclusive workplace that values diversity of thought, background, and experience. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

All successful applicants will be required to undergo a national police check and must have Australian or New Zealand working rights.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.