Customer Service and Optical Assistant - Burwood

Apply Job no: TCG3Y Category: Retail Join our team as an Optical Assistant, a dynamic and engaging role where you'll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include: Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets. Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them! Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met Offering your support to fellow team members and contributing to a harmonious and supportive work environment. About You: Strong background in fast-paced retail settings Excellent communication skills - direct and easy for customers to understand. Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy. A people person, ready to offer assistance with an approachable and empathetic manner Flexible to work late evening and weekends Perks: Get a free pair of prescription glasses every six months Treat your loved ones to Family & Friends discounts twice a year! Westfield Burwood offers a lively retail and dining destination with a diverse mix of shopping, cafes and entertainment experiences. After your shift, you can explore Burwood Road's popular eateries, enjoy a variety of Asian and Middle Eastern cuisines or relax with friends at the many nearby bubble tea spots and cafes here. Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together! The opportunity to learn about all things eyewear through training, including styling with our many frames on offer! A clear career trajectory with opportunities for management roles in the future About Oscar Wylee Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Work in our Westfield Burwood store, conveniently located just a short walk from Burwood train station with easy access from nearby suburbs such as Strathfield and Ashfield. With excellent public transport options and 2-hour free parking available at the centre, commuting to and from the store is convenient and stress free. We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers. We're committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people. Visit our website for more information! Apply Now Ready to take the next step in your career? Apply now and join a global brand where your growth and contribution truly matter to us! Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you'll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network. Published on 29 Aug 2026, 4:51 PM