Posted 28 August, 2026
Answer incoming patient and referral calls in a warm, professional and compassionate manner. Respond to general enquiries about appointments, referrals, fees and practice processes. Ensure patients feel heard, supported and well looked after from their first contact with the practice. Respond to patient and referrer emails promptly and professionally. Set up new patient profiles and maintain accurate information in Halaxy. Assist with bookings, referrals and general administrative tasks. Communicate closely with other administration team members to ensure smooth follow-up and continuity. Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately. Complete email and administrative work during quieter periods between calls. Maintain strict patient confidentiality and privacy at all times.
