OUTCOME OFFICER

Apply Job no: 683670 Category: Procurement, Accounting and Finance, Procurement and Contracting Personnel Area: Infrastructure Services Branch: Public Space Operations Salary Range: Band 4 $89,207 - $95,764 plus 14% Superannuation (Remuneration stated is for full time positions) Work type: Permanent fulltime Location: This role will primarily be based within Public Space Operations, with flexible working arrangements considered. Are you ready to support customer and stakeholder outcomes across a diverse contract services portfolio? We are looking for a customer focused and organised team member who can coordinate service requests, enquiries and complaints, support clear communication, and help progress actions to completion. Public Space Operations, through its Contracts Management function, delivers a wide range of contract-based services across the city, supporting clean, safe and well-maintained public spaces. The Role As the Outcome Officer, you will support the Customer and Stakeholder function for contract services within Public Space Operations. You will coordinate customer and stakeholder enquiries, notices, requests and complaints, ensuring information is recorded accurately, actions are progressed, and outcomes are communicated through approved channels. You will work closely with the Outcome Supervisor, Contracts Management Delivery and Performance, Governance, and Planning and Analytics teams to support timely responses, event readiness, insurance and claims activity, contractor work requests and action close out. In this role, you will: Coordinate customer and stakeholder enquiries, notices, requests and complaints linked to contract services, ensuring matters are logged, prioritised and progressed within agreed timeframes. Prepare clear factual updates for internal and external stakeholders through approved communication channels. Work with contractors and internal teams to progress actions, confirm outcomes and maintain accurate records and evidence. Support Councillor and Ward Office requests by preparing operational updates and escalating sensitive or complex matters to the Outcome Supervisor. Coordinate pre-event readiness support, including arranging site checks with Governance and tracking required actions to close out. Support insurance and claims related activity by collating information, coordinating internal inputs and maintaining accurate records. Raise and track contractor work requests where required, including urgent safety or amenity related matters. Work with Planning and Analytics to ensure demand information, trends and recurring issues are captured consistently for reporting and planning. Provide day to day guidance to Contracts Support Officers on standard workflows, record keeping, evidence filing and escalation requirements. Contribute to continuous improvement in templates, customer updates, triage processes and knowledge materials. To be successful, you will bring: Demonstrated experience coordinating service requests, enquiries or complaints in a complex operational environment. Strong written and verbal communication skills, including the ability to prepare clear factual updates for stakeholders and internal teams. Demonstrated ability to engage professionally with external stakeholders, including residents and community representatives, providing factual updates and managing expectations through approved processes. Demonstrated ability to work effectively with contractors and internal teams to progress actions to completion and confirm outcomes. Demonstrated capability in record keeping, evidence management and use of request, case management or workflow systems. Demonstrated ability to prioritise competing tasks, meet deadlines and escalate exceptions appropriately. Demonstrated understanding of safety and compliance expectations relevant to public space services, including recognising hazards and escalating concerns. While not mandatory, experience working with Councillors and Ward Offices, supporting event readiness, insurance or claims activity, or using data to identify trends and recurring issues will be highly regarded. Benefits of working for Council include: flexible working hours, and flexible arrangements free gym and wellness centre award winning superannuation fund generous leave provisions competitive salary Benefits of working for Council:CLICK HERE How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. For more information: Please call Andrew Mead on 07 3400 0002. People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team. Application Closing Date: Sunday 13 September 2026 at 11:55pm AEST. Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion. Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council - includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances - and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notprecludeyou from being considered for roles within Council. Related documents PP26 1021 Contracts Officer - Outcome Officer - Band 4 Published on 27 Aug 2026, 2:00 PM