Join Australia's Leading Provider of Occupational Health

Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

About the Role

If you are a highly enthusiastic and motivated self-starter, we want you to fulfil our Full-Time role of Support Officer. Reporting to the Client Support Team Lead, you will be responsible for delivering an exceptional level of customer service to new and existing clients. The role will require you to collaborate with teams across the organisation including, but not limited to, our clinics, business development, finance, systems and bookings.

DUTIES

This role will assist and/or be responsible for following areas:

• Quality assurance reviews of health surveillance medicals

• Generating invoices for services coordinated through Specialised Services Unit

• Generating end of month reports

• Results Management processing including dispatch and filing

• Managing queries and providing support to new and existing clients

• Triaging enquiries from clients and internal stakeholders to relevant internal teams

• Collaborating with internal stakeholders across the business

• Providing administrative and practical support to internal teams as required

CANDIDATE REQUIREMENTS

The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills together with the following:

• Strong administrative and/or receptionist background

• Exceptional customer service with the ability to communicate effectively with all internal and external stakeholders

• Well-developed data entry, Excel and MS Word skills

• High accuracy level and attention to detail

• Analytical & problem solving skills

• Highly organised with excellent time management skills

• Excellent written and verbal communication

• Team player, contributor, and self-motivation a must!

Why Choose Sonic HealthPlus?

At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

• Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.
• Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.
• Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Sonic HealthPlus

Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!