Client Services Coordinator
Overview
We have an exciting new opportunity for a Client Services Coordinator to join our Client Services team. You will provide general administrative and coordination support across the Client Services function, to ensure we provide exceptional service and client experience to both current and potential clients.
You will play a key role helping the team stay organised, responsive and well prepared in its management of client relationships.
How you'll make an impact
- Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reports
- Coordinate Victorian tender responses, including inputs from subject matter experts
- Maintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client information
- Utilise Excel and other database tools to collect, organize and analyse data
- Support the Client Services team in preparing presentations, client reports etc
- Assist in the preparation and organization of meetings, conferences, and events
- Respond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally
About you
- Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environment
- Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively
- Experience with customer relationship management (CRM) systems, preferably Salesforce
- Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines
- Strong attention to detail and accuracy, ensuring data integrity and quality
- Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
- Strong problem-solving skills, with the ability to think critically and propose effective solutions
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
What we can offer you
Attractive remuneration packaging & flexible work arrangements including Work from Home
Opportunities for career growth and professional development
Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
A friendly, collaborative and supportive working environment
A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
If this opportunity interests you, we'd love to hear from you! Click on Apply today.
To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position
Qualifications:- Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environment
- Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively
- Experience with customer relationship management (CRM) systems, preferably Salesforce
- Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines
- Strong attention to detail and accuracy, ensuring data integrity and quality
- Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
- Strong problem-solving skills, with the ability to think critically and propose effective solutions
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
What we can offer you
Attractive remuneration packaging & flexible work arrangements including Work from Home
Opportunities for career growth and professional development
Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
A friendly, collaborative and supportive working environment
A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
If this opportunity interests you, we'd love to hear from you! Click on Apply today.
To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position
Education:UNAVAILABLEEmployment Type: FULL_TIME