Supervisor Service Operations - Power
Manage customers' (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.
Major activities to be performed:
Administration / Planning & Reporting
Provide quotes for small works, T&M, installations and start-ups
Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
Support field personnel in the execution of their administrative task
Prepare and provide reports as requested by management
Ensure timesheets are entered in the system correctly.
Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team
Coordinate and schedule the general duties of power staff and subcontractors
Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
Respond to customer requests for minor quotation or service advice within a timely manner.
Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
Assist Customer Engineers with complex technical problems
Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
Carry out Customer Engineer audits as required by company policy.
WHS, Environment and Quality
Take all necessary steps to ensure OH&S requirements are adhered to.
Ensure adequate PPE is provided
Report all incident / injury on time
Please note:
- On Call Rotating Roster 1 every 4 weeks
- Company Vehicle
Employees reporting to Incumbent:
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customer engineers
Main contacts within Company
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Warehouse/inventory management staff,
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Service Technical Support,
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Safety Manager,
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Sales Staff
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Service Admin Support Staff
Main contacts outside the Company
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Customers,
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Subcontractors
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Vendors
Education/Qualification:
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Electrical or Electronics Trade qualification
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Supervisory/management qualification
Specialist Knowledge:
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Interpersonal and relationship management skills
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Communication skills and commercial acumen
Practical Experience:
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Proficiency in Microsoft Office applications
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Proven track record within the power industry managing a field service team
Personal Characteristics:
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Customer-centric
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Team player
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Well organised
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Solution oriented
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
VERTIV BEHAVIORS
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
