Senior Manager, Marketing Services & Automation

At AustralianSuper, we truly care about our colleagues.

We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

Lead the Marketing Automation function and play a key leadership role within Marketing Services. You'll be responsible for driving efficient, personalised and compliant member communications, while leading a team of specialists and shaping the strategic direction of marketing automation across the Fund. Bringing a broad marketing perspective, you'll work across automation, data, technology and integrated marketing channels to drive alignment, innovation and exceptional member experiences.

In This Role, You Will:

• Lead and develop a high-performing team of marketing automation specialists, fostering capability, collaboration and continuous improvement.
• Oversee the marketing automation pipeline, prioritisation process and delivery roadmap across email, SMS and digital communications.
• Provide strategic advice on automation maturity, personalisation opportunities and future platform capability.
• Partner with Analytics, CRM, Marketing and Technology teams to deliver effective, data-driven member communications.
• Lead the evolution of the Fund's personalisation strategy and champion best-practice marketing automation approaches.
• Manage governance, risk, compliance and quality assurance processes to ensure communications are accurate, secure and member-centric.

• Act as a senior leader within Marketing Services, contributing to strategic planning, stakeholder engagement and cross-functional initiatives.

What You'll Need:

• 15+ years extensive experience in marketing, with significant expertise in marketing automation within complex organisations.
• Minimum 10+ years demonstrated experience leading teams, programs and stakeholder groups in a senior leadership capacity.
• Strong understanding of customer data, segmentation, data architecture and marketing technology platforms.
• Experience influencing strategic decisions and operating as a trusted adviser to senior stakeholders.
• Knowledge of integrated marketing channels, including CRM, SMS, paid media, events and creative services.
• Exceptional communication, stakeholder management and relationship-building skills.
• A degree in Marketing or a related discipline, or equivalent practical experience, with experience using enterprise marketing automation platforms highly regarded.

Life at AustralianSuper

AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.

What's Next

Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.

Important Information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.

For information on how we handle personal data, please refer to our Candidate Privacy Policy:

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency is required.

Agencies please note: this role is being managed directly by AustralianSuper's Talent Acquisition team.