Senior Account Manager

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply, and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and is listed on the Singapore Stock Exchange.

CSE Crosscom is seeking an experienced Senior Account Manager to drive growth across our two-way radio and telecommunications portfolio in Western Australia.

This opportunity is responsible for managing a client vertical encompassing new business development, strategic account management, and long-term customer partnerships across allocated key accounts. You'll work closely with operational, technical, and administrative teams to deliver high-value solutions that improve customer outcomes, driving WA's profitability, and help achieve customer results from their services.

You will continue to be a trusted advisor, build on relationships at multiple levels and take ownership of developing accounts across your sector.

Key Responsibilities

Sales & Business Development

Identify, develop, and grow new business opportunities within assigned vertical markets and key accounts

Build strong relationships with stakeholders across all organisational levels, including senior decision-makers

Understand customer challenges and translate them into tailored product and service solutions

Lead proposal development, quotations, tender responses, and commercial negotiations

Manage the full sales cycle from opportunity identification through to close and handover

Collaborate closely with technical, operational, and administrative teams to design and deliver effective solutions

Maintain accurate CRM records and provide clear sales forecasting and reporting

Share market insights and emerging trends with the Regional Sales Manager

Account Management & Growth

Own and manage key customer relationships post-sale, ensuring ongoing value delivery

Achieve revenue and growth targets across your portfolio

Negotiate, review, and renew contracts ahead of expiry

Identify opportunities to expand services, rentals, and cross-sell additional CSE Crosscom capabilities

Maintain regular customer engagement to ensure satisfaction, retention, and long-term profitability

Proactively manage issues and escalate where required to protect relationships

About you:

You're a commercially astute, relationship-driven sales professional with experience selling technical or complex solutions.

You'll bring:

5+ years' experience in B2B sales or account management within technical, industrial, or solutions-based environments

Proven success managing key accounts and delivering sustained revenue growth

Strong interpersonal skills with the ability to build long-term, trusted client relationships

Confidence engaging with executive and senior management stakeholders

Experience in radio, telecommunications, or adjacent technologies (highly regarded)

Strong written communication skills, including tender and proposal development

Ability to work closely with technical teams on solution design and problem-solving

A proactive, ownership-driven mindset with excellent customer advocacy

Strong attention to detail, forecasting, and reporting capability

What's in it for you?

Attractive remuneration package

Ownership of your vertical with room to grow

Career development opportunities

Opportunity to earn through comms

Adult and accountable environment

Strong team mentality

The leverage of a national business

Application Process

To apply for this position, please click on the "Apply" link below and attach a current resume and cover letter.

We are proud to be an equal opportunities employer, we celebrate diversity and are committed to providing a motivating and rewarding working environment. We seek to recruit, develop, and retain the most talented people in our industry.