St George Hospital - Patient Experience Officer - Emergency Department - Temporary Full Time

The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

This position is Targeted for Aboriginal and / or Torres Strait Islander people by exception under Section 21 of the Anti-Discrimination Act 1977, NSW. Aboriginal and / or Torres Strait Islander people are encouraged to apply and greater consideration will be given to suitable Aboriginal and / or Torres Strait Islander applicants. Aboriginal and / or Torres Strait Islander applicants must demonstrate Aboriginal / Torres Strait Islander status in addition to addressing the selection criterion.

The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.

The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments and/or COVID-19 clinics.

1. Demonstrated extensive experience in customer service
2. Demonstrated resilience, flexibility and initiative
3. Excellent interpersonal skills, in particular the ability to interact well with all staff
4. Demonstrated ability to work independently with minimal supervision
5. Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet
6. Sound negotiation skills
7. Demonstrated ability to problem solve
8. Demonstrated ability to work in a multidisciplinary team

Need more information?
1) Click here for the Position Description and SESLHD Expected Standards
2) Find out more about applying for this position
For role related queries or questions, please contact Fajeria Moosa via email at [email protected]

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [email protected] and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information for applicants

• An eligibility list may be created for future vacancies.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases for all positions prior to offer.
• We do have an Aboriginal Employment Consultant that can also provide support ([email protected]) and for additional information please visit our Stepping Up Website.