IT Support Specialist

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you'll be the front line of IT support-solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment.

If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth.

What You'll Do

• Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues
• Troubleshoot and resolve issues across Windows, macOS, and Linux environments
• Provision and configure laptops, desktops, mobile devices, phones, and voicemail
• Create, maintain, and deploy Windows and macOS system images
• Manage user accounts, permissions, and access in Active Directory and Linux environments
• Maintain accurate inventory of hardware, software, and licenses
• Document solutions and procedures in the IT knowledge base
• Administer and support the IT service management (ITSM) system
• Support office technology including scanners, printers, and workstations
• Assist with onboarding, offboarding, and intern program IT support
• Collaborate with the IT team on broader infrastructure, server, and network support
• Participate in occasional off-hours or on-call support as needed

Required Qualifications

• Active Secret security clearance (U.S. citizenship required)
• Minimum High School Diploma or equivalent
• Hands-on experience providing desktop or helpdesk IT support
• Strong troubleshooting and customer service skills
• Experience supporting Windows, macOS, and Linux operating systems
• Familiarity with Active Directory user administration
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• 3+ years of IT support or helpdesk experience
• Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
• Experience supporting Dell and Apple hardware
• Intermediate Active Directory skills (users, groups, printers, resources)
• IT certifications such as Network+, Security+, or Linux+
• Strong documentation, organization, and time-management skills
• Collaborative, adaptable, and eager to learn

Pay Information
Full-Time Salary Range: $72,000 - $90,000

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate's experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.