Front Office Supervisor - qualia

FRONT OFFICE SUPERVISOR - qualia

qualia, Hamilton Island's exclusive luxury resort, is seeking an experienced and guest-focused Front Office Supervisor to join our Front Office team. Renowned for its understated luxury, intuitive service and breathtaking Whitsunday setting, qualia delivers highly personalised experiences for every guest. In this leadership role, you'll support the Front Office Manager while ensuring the exceptional service standards synonymous with qualia are delivered at every touchpoint.

Why you'll love working with us

• Lead a Front Office team at one of Australia's premier luxury resorts
• Live island-side with no commute and tropical Whitsunday lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As Front Office Supervisor, you'll support the Front Office Manager in overseeing daily operations, developing the team and delivering seamless, personalised guest experiences. You'll lead by example, anticipate guest needs and ensure every interaction reflects qualia's commitment to intuitive and exceptional luxury service.

Where you'll make an impact

• Supervise Front Office Attendants and support daily resort operations
• Deliver personalised and intuitive service throughout the guest journey
• Respond to guest enquiries, requests and concerns professionally
• Coordinate with Housekeeping to ensure seamless room readiness
• Support VIP arrivals, departures and individual guest requirements
• Conduct team training and support ongoing development
• Assist with room allocations and daily operational requirements
• Monitor cashiering activities and investigate discrepancies
• Maintain accurate guest accounts and operational reporting
• Uphold qualia's Front Office procedures and luxury service standards

What we're looking for

You are a polished and approachable hospitality leader who understands the detail and discretion required in a luxury resort environment. You enjoy developing people, anticipating guest needs and creating personalised experiences that consistently exceed expectations.

To be successful, you will need:

• Open Unrestricted QLD Drivers Licence (Essential)
• Restricted Driver Authorisation (Essential)
• Responsible Service of Alcohol Certificate (Essential)
• Previous luxury hotel or resort experience highly regarded
• Strong knowledge of hotel Front Office systems and procedures
• Current Australian or transferable Driver Licence (Desirable)
• Certificate III in Hospitality Operations or equivalent (Desirable)

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember!