Posted 20 August, 2026
Sales and Operations Coordinator for a Health & Wellness Business in Australia (Home Based Part Time)
Virtual Coworker
Beaconsfield,Victoria,Australia,3807
Full Time
Reference: 474_449798_147741000087166003
\n <\/head>\n \n Customer Service, Sales & Membership Management (Momence):\n\nRespond to customer enquiries through Momence and our general inbox.\nManage membership enquiries, account updates, bookings, upgrades and cancellations.\nReview member accounts, payments and membership details.\nFollow up new leads and membership enquiries with a sales\-focused approach.\nProactively assist with member retention and offer approved retention options where appropriate.\nManage cancellations and communicate our required notice periods.\nIdentify opportunities to sell and upsell memberships, class packs and additional services.\nEscalate complex member matters where required.\n\nOperations & Administration:\nMonitor and manage our general information inbox.\nManage staff profiles, cover requests, pay rates and pay templates.\nMake timetable changes within Momence, including instructors, class styles, new classes and schedule adjustments.\nLiaise with Studio Coordinators regarding timetable changes, instructor feedback and operational requirements.\nAssist with new staff onboarding, contracts and documentation.\nManage staff onboarding and compliance through Momence and Cossemble.\nMonitor staff qualifications, insurance, First Aid certificates and other compliance requirements, including proactively following up upcoming expiries.\nMaintain shared Google spreadsheets for staff birthdays, anniversaries, insurance renewals, First Aid renewals and other staff information.\nRespond to group booking enquiries and escalate sales opportunities where appropriate.\nCreate promotional gift cards, vouchers and donations for charities, community groups and partnerships as directed.\nConduct occasional member feedback surveys and class quality check\-ins.\nEscalate more complex member, staff or operational matters to us when required.
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