Switchboard Operator
Be the voice of Blacktown and Mount Druitt Hospitals
Make a difference in a fast-paced healthcare environment
Join a 24/7 team supporting critical hospital communications
Manage calls, paging and hospital communications while delivering exceptional service in a 24/7 healthcare environment.
Employment Type: Permanent Full Time
Position Classification: Telephonist Level 2
Remuneration: $70,881.97 - $73,766.40 per annum
Hours Per Week: 38
Location:Blacktown Hospital
Where you'll be working
Join the Switchboard team at Blacktown Hospital, supporting communication services across Blacktown and Mount Druitt Hospitals. You'll play an important role in keeping staff, patients and visitors connected while supporting hospital operations in both routine and emergency situations.
Work within a dynamic, high-volume hospital environment where every call matters.
Support communication across a diverse range of clinical, administrative and support services.
Be part of a team that contributes to safe and effective hospital operations around the clock.
Build your experience across switchboard, paging, emergency response and administrative functions.
Work collaboratively with staff across the hospitals while providing professional and compassionate customer service.
What you'll be doing
As a Switchboard Operator, you'll be responsible for maintaining effective communication across the hospitals while responding confidently to routine enquiries, urgent situations and system requirements.
Operate switchboard, paging, two-way radio and alarm systems, including responding to emergency codes.
Deliver professional and customer-focused service when managing high volumes of calls and enquiries.
Complete after-hours administrative functions including patient registration, admissions, transfers and discharges.
Maintain paging databases, operator console information and staff/department details to ensure accurate communication.
Monitor equipment, respond to system failures and follow established procedures to support uninterrupted hospital communications.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Proven experience in a high paced administrative role undertaking complex and multistep tasks, including the ability to prioritise tasks.
Experience in a customer service role demonstrating superior interpersonal & communication skills with a demonstrated ability to communicate effectively with patients, hospital teams and the general public
Proven ability to follow processes with a high attention to detail to ensure that tasks are completed without error in a high-quality timely manner
Ability to multitask and remain calm in high pressure, time sensitive situations
Demonstrated ability to maintain confidentiality
Ability to work flexibly and efficiently in a team with minimal supervision, escalating concerns appropriately to the switchboard supervisor
Willingness to work at both Blacktown & Mt Druitt Hospital Sites as required
Requisition ID: REQ687047
Applications Close: 24 August 2026
Need more information ?
Find out more about applying for this position.
Review the detailed Position Descriptionfor insights into role requirements and criteria.
Explore theselection process,employment checks,outcomes and notifications.
For inquiries about the role, contact Tamika Baloch on 0419 000 440
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
