Customer Service Representative

About the role

We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Adelaide plant.

This is not a typical Customer Service Representative role. You’ll be heavily involved with Account Managers, the art department, and the production team on the plant floor - acting as the key point of contact between customers and internal teams. You’ll build deep technical and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.

This is a fantastic opportunity for someone with a process driven mindset and strong customer-centric approach who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.

Duties include

• Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
• Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
• Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
• Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
• Work closely with the wider Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you

• Experience in the manufacturing, print, or packaging industry is preferred but not essential.
• You will have experience in customer service.
• Strong administrative skills.
• Detail oriented and process driven.
• Ability to work under pressure and multitask.
• Demonstrates a high level of initiative and self-motivation.
• Demonstrates an excellent phone manner and the ability to establish and maintain positive relationships, supported by strong written and verbal communication skills.
• Must have valid Australian working rights.

The Benefits

• Lead and manage a safety-first culture across the site, driving strong Health & Safety outcomes while maintaining high quality and compliance standards.
• Competitive pay and benefits package.
• Free onsite parking.
• Health & wellness program and Employee Assistance Program (EAP).
• Private health insurance discounts.
• Career development opportunities locally and globally within MCC.
• Employee referral rewards for helping us find great people.
• Recognition programs that celebrate performance and contribution.
• Regular social events fostering a fun and friendly workplace.
• A values-driven, inclusive, and supportive culture.