Vans Marketing Specialist - Temporary 12 Months
Be the change. Join our team.
Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.
At Mercedes-Benz Vans, we're a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers' expectations are exceeded.
The opportunity
We're looking for aMarketing Specialist to join our team for 12 months. You will play a key role in optimising Vans customer journeys, leading CRM strategy and Salesforce governance, supporting data-driven customer communications across the business. The ideal candidate will work within the broader Marketing team to support the strategic management and optimisation of Vans customer journeys.
Our team is based in Mulgrave, Melbourne, and thishybridrole has great variety and flexibility, allowing a mix of working from our newly refurbished offices and home.
Key duties & responsibilities:
Lead the strategic management, governance and optimisation of CRM and Salesforce for the Vans division
Own CRM operational initiatives, including business requirements, process optimisation, system enhancements and Salesforce usage across Retailers and Head Office
Manage customer data, audience briefing and CRM data integrity to support marketing campaigns and customer journey communications.
Oversee Salesforce Marketing Cloud customer journey communications, including agency coordination, audience selection, journey logic and performance optimisation.
Define and lead the Vans 1:1 customer communications strategy, establishing the contact framework, content priorities and communication cadence across always-on customer journeys and campaign-based activity to maximise engagement and customer experience.
Support the optimisation of the online customer journey through website testing, user experience enhancements, lead flow management and the accurate integration of customer data into CRM systems.
Partner with local, regional, Global, IT and agency stakeholders to deliver CRM initiatives, resolve issues and support ongoing CRM improvements.
What you will need to be successful:
Marketing or Business qualification
3 years' experience working with customer data, CRM platforms and relational databases, including proven experience delivering and managing CRM projects in a corporate environment
Strong technical understanding of databases, data flows, CRM system functionality, data governance, integrity and customer privacy requirements.
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and collaborate with agencies, regional teams and internal stakeholders.
Why you should apply:
Join a large, global organisation dedicated to inclusivity and diversity.
Enjoy flexible working arrangements to support you in your career, work and life.
Enjoy free on-site parking, discounting car leasing and other great benefits.
At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.
We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA , females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.
