INTERNAL ONLY - OPERATIONAL PLANNING COORDINATOR

Apply Job no: 682615 Category: Strategic Project, Program and Policy, Project and Program Management Play a key role in keeping Brisbane's public transport network moving. Exposure to major city events and strategic transport initiatives. A collaborative and supportive team environment. Personnel Area: Public Transport Services Branch: Transport Operations Salary Range: Band 5 $98,778 - $111,969 + Superannuation Work type: Permanent Full-time. Location: Brisbane Square - Office based role Our Business Public Transport Services brings together Commercial and Contract Services, Engineering and Asset Management, Strategy and Network Services, and Transport Operations. From buses and ferries toCityCats, Metro, and e-mobility options such as e-bikes and e-scooters,thesebranches collectivelykeep Brisbane moving by managing a diverse transport network. Our culture of 'positive, professional and performance-driven' sets the benchmark for how we work, as we examine our customers' needs and expectations, enabling us to align our performance goals and metrics to ensure a high standard of service delivery. The role The primary focus will be coordinating the planning and implementation of bus stop and street closures for low to medium-risk projects, while providing operational planning support to the Network Coordination Centre (NCC). You will work across multiple teams to ensure service continuity, effective communication and successful delivery of network initiatives. This role plays a critical part in ensuring the safe and efficient management of bus stop closures, route diversions and temporary network changes arising from planned events, infrastructure projects and reactive incidents. Key responsibilities Coordinate planned and unplanned route diversions resulting from events, incidents and infrastructure projects. Lead the planning and implementation of temporary network changes to support city events and operational projects. Manage bus stop closure planning and associated stakeholder engagement activities. Coordinate local depot support officers to deliver regional network projects, including passenger communications and route assessments. Support Network Coordination Team Leaders during major planned events and operational activities. Develop and distribute high-quality staff alerts, customer notices and operational communications. Work closely with the Congestion Reduction Unit (CRU) to coordinate bus stop closures and service diversions associated with road closure permits. Utilise mapping and traffic management software to prepare plans, assessments and operational documentation. To be successful, you will demonstrate: Experience coordinating operational planning activities, including route diversions, bus stop closures and network responses for planned and unplanned events. Knowledge of public transport operational processes and the factors influencing network performance. The ability to coordinate and provide direction to staff to achieve project objectives and service outcomes. Strong stakeholder engagement skills with the ability to build productive working relationships across multiple teams and external organisations. Excellent written and verbal communication skills, including the preparation of operational reports, passenger communications and staff notices. Well-developed problem-solving, negotiation and decision-making skills, particularly when responding to time-sensitive operational challenges. Experience working collaboratively within a high-performing team environment, with a commitment to feedback, continuous improvement and shared success. Competency in using mapping, planning or traffic-related software applications. Benefits of working for Council include: flexible working hours, and flexible arrangements free gym and wellness centre award winning superannuation fund generous leave provisions competitive salary. Benefits of working for Council: CLICK HERE How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. *Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. For more information: Please call Lillian Moriarty on 07 3178 7205. People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team. Application Closing Date: Wednesday 26 August 2026 at 11:55pm AEST. Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion. Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council - includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances - and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notprecludeyou from being considered for roles within Council. #LI-DNI Related documents PP20 779 Project and Program Officer - Operational Planning Coordinator - Band 5 Published on 17 Aug 2026, 5:49 AM