Corporate National Relationship Manager (15 Month Secondment)
The Middle Market Relationship Manager role is focused on driving growth within a defined group of existing customers. This is achieved through a consultative selling and financial conversations approach to ensure maximum account penetration and identifying new opportunities for growth.
This is primarily a phone-based role with some face-to-face account management.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Previous relationship management and consultative sales experience
- Ability to influence & grow the business through value added conversations
- Strong pipeline management skills
- Strategic Account Management skills
- Strong Financial Acumen and the ability to have commercial conversations on Working Capital and cash flow.
- Ability to respectfully challenge the status-quo & influence without authority
- Ability to work collaboratively across diverse teams
- Resilience, Thought Leadership & ability to prioritize for success
- Strong analytical and problem-solving skills
- Account planning and client strategy development skills
- Experience in dealing with C level Executives
- High degree of commercial acumen and Strong negotiation and influencing skills
- Corporate card knowledge an advantage.
- One Force knowledge and advantage
Key responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries. Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets .
Your key focus will be maintaining a high level of customer satisfaction, Account growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client's organization to drive incremental growth. You will be dealing mostly with C level executives.
You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.
Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools. Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.
The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.
