Customer Success Partner, BrightPath

• Lead engaging onboarding experiences for new schools through virtual sessions, in-person visits where appropriate, and tailored training for teachers and school leaders.
• Support schools throughout their implementation journey, monitoring adoption, identifying challenges, and proactively providing guidance, resources, and practical solutions.
• Deliver professional learning and training sessions tailored to different audiences, including literacy coordinators, classroom teachers, and mathematics educators.
• Help schools integrate BrightPath products effectively into assessment cycles, curriculum practices, and day-to-day teaching.
• Maintain regular communication with assigned schools through calls, emails, and check-ins, building trusted and lasting relationships.
• Understand school needs, celebrate successful outcomes, and work collaboratively with educators to resolve challenges and strengthen ongoing engagement.
• Gather feedback from teachers and school leaders on product features, usability, pain points, and emerging needs.
• Translate customer insights into clear, actionable feedback for product teams to help shape future product development.
• Support long-term customer retention by ensuring schools consistently experience meaningful value from the products.
• Travel locally and interstate when required for school visits, training, and relationship-building activities.
• Collaborate with a distributed team across Australia and the UK, adapting communication and planning across time zones.

Requirements

• Recent classroom teaching experience in an Australian school or experience in a school leadership position such as literacy coordinator, deputy principal, or curriculum leader.
• Hands-on experience with BrightPath Writing through classroom use or formal product training.
• Experience supporting, training, mentoring, or coaching other educators through professional learning, workshops, or similar initiatives.
• Strong understanding of the realities of teaching, including curriculum planning, assessment, student writing moderation, and whole-school change.
• Knowledge of literacy assessment and pedagogy is desirable; familiarity with mathematics teaching is also beneficial.
• Experience supporting schools through the implementation or adoption of new tools, systems, or educational approaches is advantageous.
• Strong relationship-building and interpersonal skills, with the ability to establish genuine connections with educators and school leaders.
• Excellent communication and presentation skills, with the ability to explain technology and teaching concepts clearly to different audiences.
• Strong listening skills and a customer-focused mindset, with the ability to understand needs and turn feedback into meaningful action.
• Highly organised, reliable, and accountable, with strong follow-through and the ability to manage multiple school relationships.
• Adaptable and comfortable tailoring support strategies to different school environments and requirements.
• Confident using school management systems, cloud-based platforms, Google Workspace, Microsoft 365, and other digital tools.
• Willingness to learn new technologies and help educators build confidence using them.
• Comfortable working predominantly remotely while travelling for local and interstate school engagements when required.
• Ability to collaborate effectively with colleagues distributed across Australia and the UK.

Benefits

• Permanent, full-time employment.
• Predominantly work-from-home arrangement within Australia.
• Ideal location within the greater Perth, Western Australia area, with flexibility for the right candidate.
• Opportunities to travel locally and interstate to engage directly with schools and educators.
• Three additional paid "purpose days" each year for volunteering, personal projects, or personal wellbeing.
• Complimentary access to the organisation's learning products.
• Opportunity to make a tangible impact on teaching, assessment, and student learning outcomes.
• A visible role where your ideas and frontline school insights can directly influence product development.
• Collaboration with a dynamic, globally connected team across Australia and the UK.
• Opportunity to build on your existing education expertise while developing customer success, training, and technology skills.