Senior Manager, Merchant Pricing Services Japan, Asia Pacific & Australia
The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express' revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.
This Manager position sits in the Merchant Services Japan, Asia Pacific & Australia (JAPA) Pricing team within GMS Pricing and is responsible for driving the strategy and analysis of various regional merchant negotiations as well as broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organizations goal for profitable charge volume and merchant expansion.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data
- Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
- Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges
- Strong relationship management and collaboration skills with the ability to influence others
- Excellent written and verbal communication skills
- Strong work ethic with an ability to handle high pressure environment and aggressive deadlines
- Strong project management skills with full ownership from analysis through to implementation
- Advanced proficiency in Excel and PowerPoint; TM1, SQL and/or Python strongly preferred
- Demonstrated ability to handle multiple requests and prioritize accordingly
- Minimum 3 years of professional work experience
- MBA, Pricing and GMS experience preferred
- Partner closely with Client Facing teams to provide strategic and analytical support on negotiations with JAPA merchants
- Provide thought leadership and creativity to develop problem-solving strategies, including pricing terms, value exchange levers, trade-offs, to secure key financial and non-financial terms
- Prepare a comprehensive knowledge base about the merchant's past performance, peer set comparison, external benchmarks, expected charge volume and growth in future years
- Evaluate and develop business cases for various merchant pricing scenarios and model P&L impacts
- Identify opportunities to share best practices across deals and streamline the implementation of contract terms
- Support core central processes such as annual investment process, rate review process and pricing initiative project management
