A CATCH Inc. and SEPTA partnership.

Outreach Program Manager

Southeastern Pennsylvania Transportation Authority (SEPTA) Safety, Cleaning, Ownership, Partnership and Engagement (SCOPE) Outreach Program

The Outreach Program Manager leads CATCH's SEPTA SCOPE outreach program and directly manages the 14 Outreach Specialists assigned to seven two-person teams. The Manager owns staffing, supervision, field readiness, performance, operational coverage, documentation quality, incident escalation and the day-to-day SEPTA relationship. This is a true people-management role with meaningful authority and recommendations concerning hiring, scheduling, performance, discipline and employment status.

• Recruit, select, onboard and directly supervise Outreach Specialists in partnership with Human Resources and program leadership.
• Build and maintain schedules, required pair composition and backup coverage across both SEPTA shifts; respond to call-outs, lateness and coverage gaps.
• Conduct individual/team supervision, field check-ins and performance coaching; complete evaluations and make corrective-action, discipline and employment recommendations as appropriate.
• Serve as CATCH's primary operational SEPTA liaison, including management meetings, field escalation and timely communication regarding staffing or incidents.
• Confirm employees are field-ready before deployment, including required credential/pairing, training, screening, safety, systems, equipment and driving authorization where applicable.
• Review field documentation and program data for quality, timeliness and follow-through; partner with the Administrative Coordinator to close gaps.
• Monitor staffing, engagements, referrals, completed handoffs, documentation quality, training compliance and other agreed program measures.
• Coordinate critical-incident response, required notifications, written reporting and appropriate post-incident employee support/debriefing.
• Coordinate with Human Resources, Information Technology, Fleet/Transportation, Finance, Compliance and clinical/program leadership.
• Perform other related leadership duties required for successful program operation.

Qualifications

• Demonstrated experience directly managing employees in human services, behavioral health, homelessness, recovery, outreach, crisis services or a comparable environment.
• Experience with staffing/scheduling, performance management, coaching and operational problem-solving.
• Ability to manage external-partner relationships and communicate clearly during urgent situations.
• Comfort using documentation, operational data and technology to manage performance and compliance.
• Ability to enter SEPTA field locations and complete applicable field-safety requirements when needed.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Schedule & Classification

The program operates Monday-Friday across a 5:00 a.m.-1:00 p.m. shift and an 11:00 a.m.-7:00 p.m. shift. The Manager is not expected to routinely work the full 5:00 a.m.-7:00 p.m. span. CATCH will establish a normal 37.5-hour schedule and expectations for urgent escalation coverage. The role is classified as salaried exempt based on its actual people-management duties; classification should be revisited if those duties materially change.

The role is primarily office/field leadership and requires regular visits to SEPTA stations and other program locations. The Manager must complete any safety, training, screening or other field requirements that apply to the Manager's actual duties. Driving is not listed as an essential function unless the final operating model requires the Manager to operate a CATCH vehicle.

• Medical, dental and vision coverage for eligible full-time employees.
• Paid time off and CATCH holidays under current policy; life and disability benefits when eligible under plan terms.
• 403(b) retirement savings under plan terms; tuition reimbursement up to $5,250 annually after eligibility.
• Employee Assistance Program resources and access to the CATCH Fitness Center.
• CATCH-provided technology, training, safety equipment and program tools needed for the role.
• For eligible Outreach Specialists, CATCH will sponsor approved Certified Peer Specialist or Certified Recovery Specialist credential development after hire.

Equal Opportunity + Hiring Process

Equal opportunity. CATCH, Inc. is an equal opportunity employer. Employment decisions are based on job-related qualifications and business needs and are made without regard to any characteristic protected by applicable federal, Pennsylvania or Philadelphia law.

Reasonable accommodations. CATCH provides reasonable accommodations to qualified applicants and employees as required by law. Applicants who need an accommodation during the application or interview process may contact Human Resources.

Fair Chance hiring. Any job-related criminal background screening will occur after a conditional offer and in accordance with applicable law.

General notice. This job description describes the general nature and level of work expected. It is not an exhaustive list of every duty and does not create a contract of employment. Responsibilities may change based on program and business needs. Employment with CATCH is at will, subject to applicable law