Responsibilities

We are looking for an exceptional Technical Architect to join our growing team. In this role, you will be responsible for:

Customer Engagement & Solution Delivery

• Participate as a lead architect in professional services engagements, including customised customer onboarding, statements of work, and other customer enablement activities
• Lead business requirements sessions with customer technical and business stakeholders
• Develop architectural designs for customer integrations and automations
• Conduct recipe reviews and advise on unit, integration, and user acceptance testing best practices
• Conduct production readiness assessments and advise on production deployment procedures
• Conduct post-live deployment health checks and provide guidance on recipe and process optimisations
• Provide thorough knowledge transfer to customer and partner teams

Platform Evangelism & Advisory

• Apply and advise on Workato frameworks, including GEARS and the Workato Embedded Product Guide, aligned to customer organisational needs
• Stay current with AI, agentic automation, and MCP-based integration trends, and help customers understand how these capabilities - including Workato's Enterprise MCP - can extend and enhance their automation architectures
• Serve as a Workato evangelist - demonstrating how Workato drives business automation across both direct and embedded deployments in a broad set of industries
• Become the trusted technical advisor to customers and partners from an overall solution, architecture, and implementation perspective

AI Value Realization & Change Advisory

• Advise customers on organizational readiness, adoption, and governance practices required for AI and agentic automation initiatives to translate into measurable business value
• Facilitate value-mapping and business case workshops that tie automation and AI initiatives to specific, trackable outcomes
• Identify and proactively address the non-technical failure modes of AI projects - unclear ownership, poor process fit, weak executive sponsorship, change fatigue - during scoping and delivery
• Partner with customer executive sponsors to define success metrics and track value realization post-go-live

Thought Leadership & Team Contribution

• Contribute to the growth of the Professional Services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns - including MCP and agentic automation patterns - and online courses for use by customers and to enable our extended team
• Mentor and train team members from pre-sales and post-sales teams, enabling them with content and knowledge
• Develop content to coach our partner ecosystem on Workato delivery best practices
  
  

Requirements

• Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related field; non-traditional but comparable proven experience will also be considered
• 5+ years of technology transformation consulting, including hands-on implementation experience with one or more common integration, middleware, or API management solutions
• Proven results leading and overseeing customer and/or partner success across: front-end and back-end solution architecture, enterprise architecture, development and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
• Experience documenting business processes and applying technology to optimise and automate them
• Strong communication skills with the ability to engage effectively with technical, business, and C-level stakeholders
• Deep understanding of security and governance requirements for large enterprise organisations
• Strong interpersonal skills with the ability to convey and relate ideas to others and collaborate in a cross-functional environment
• Excellent verbal and written communication skills, including the ability to communicate ideas visually and deliver professional presentations
• Self-starter who can work independently and as part of a distributed team, with a willingness to take ownership of situations and problems
• Ability to travel to client sites up to 25% (may vary based on prevailing circumstances)
• Demonstrated ability to consult on organizational change and adoption, not solely technical implementation - able to speak credibly to why AI and automation initiatives fail to realize value even when the technology works

Nice to Have

• Experience as an enterprise and/or digital architect
• Master's degree in Computer Science or Software Engineering
• Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, or Oracle E-Business Suite
• Knowledge of cloud infrastructure platforms including AWS, Azure, and GCP
• Experience working in a start-up or high-growth environment
• Track record of continuous learning of new technologies and leading projects that push the capabilities of existing platforms
• Track record of driving software expansions as a direct result of professional services engagements
• Familiarity with AI and agentic automation concepts - including how LLMs, AI agents, and AI-augmented workflows are being applied in enterprise contexts - and practical experience using AI tools in a professional or delivery setting
• Familiarity with Model Context Protocol (MCP) and how MCP-based architectures enable AI agents to interact with enterprise systems and workflows; experience with Workato's Enterprise MCP capabilities is a strong advantage
• Familiarity with change management frameworks (e.g., ADKAR, Kotter) as applied to technology adoption
• Experience building or presenting value realization frameworks or business cases to executive stakeholders

(REQ ID: 2918)