KYC Team Lead

About Stake

We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we've empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.

About the role

We are looking for a KYC Team Lead to join our Financial Crime and KYC Operations team in Sydney.

You'll lead the team responsible for delivering high-quality KYC outcomes at scale. That means developing a strong team, setting clear priorities and building an operation that combines sound judgement with a seamless customer experience. You'll work closely with the Manager, Financial Crime Operations to shape where the function goes next - balancing regulatory obligations, operational performance and Stake's broader ambitions.

This is a role for someone who wants to lead and build. You'll have the scope to improve how we work, use data to make sharper decisions and partner with Product and Engineering to unlock better KYC workflows through technology and automation. As Stake evolves, you'll make sure the team is ready to evolve with it. We work hybrid spending 3 days in our beautiful, dog-friendly Sydney office.

What success looks like

You'll have made a meaningful mark on how KYC operates at Stake.

• You'll have built a high-performing KYC team with clear expectations, strong coaching and people who are growing in capability and ownership.
• You'll have shaped a clear direction for KYC operations, turning business priorities, customer needs and regulatory obligations into focused action.
• You'll have created trusted productivity and capacity reporting that gives the business a clear view of performance, pressure points and where to invest next.
• You'll have lifted the quality and consistency of KYC decisioning, using QA outcomes and complex escalations to continuously strengthen the team.
• You'll have shipped meaningful automation and workflow improvements with Product and Engineering, increasing efficiency while creating a smoother customer experience.
• You'll have led the KYC team confidently through changes to systems, processes and regulatory requirements, with strong operational readiness before they go live.
• You'll have strengthened how Stake works with KYC and identity verification vendors, identifying friction and pushing for better outcomes from our tooling.
• You'll have brought a commercial lens to KYC - understanding how decisioning and friction affect the broader customer funnel and making considered trade-offs between risk, compliance and customer outcomes.

You'll thrive here if...

• You've led and developed operational teams before. You know how to set a high bar, coach people towards it and create clarity around priorities and performance.
• You know KYC deeply, including CDD and ECDD operations at volume, AML/CTF obligations and how to apply sound judgement as regulatory expectations evolve.
• You can zoom out and zoom in. You're comfortable shaping the direction of a function, then getting close to a complex escalation or operational bottleneck when it matters.
• You use data to make decisions. You can turn productivity, capacity, quality and customer signals into a clear view of what's happening and what needs to change.
• You're an effective cross-functional operator who can work closely with Product and Engineering to turn operational problems into simpler, scalable workflows.
• You take ownership through change. Whether it's a migration, process redesign or new regulatory requirement, you anticipate what's coming, simplify the problem and get the team ready to deliver.

Bonus if you've ever

• Worked hands-on with biometrics, AML screening, case management or other KYC and identity verification tooling.
• Led remediation or migration programs across a regulated operation.
• Helped design or automate KYC workflows alongside Product and Engineering teams.
• Explored how agentic AI can reshape operational work, decision support or customer experiences.

Benefits of working at Stake

You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program.

• Professional development allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Wellbeing support
• Annual leave swap days
• Discretionary performance bonus
• Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account

So what happens next?

Once we've received your application, we'll give it the attention it deserves and if we think you'd be a good addition to our team, we'll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.