Staff Experience Lead (Health Manager Lvl 3) - Perm FT
Requisition ID: REQ684439
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $137,525.00 - $156,231.00 per annum + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location: Liverpool, Eastern Campus
Applications close: 23/08/26
Contact: Alec Anderson - Manager Organisational Development, Culture and Diversity on 0409 975 901 | [email protected]
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Note: Presentation Assessment maybe required at Interview
About the Opportunity
SWSLHD is recognised as a leading provider of education, training, and organisational development initiatives to a health workforce of over 16,000 staff. Our Education and Organisational Development Service (EODS) supports the achievement of the LHDs strategic goals, with a focus on supporting our staff to positively transform how our patients and communities experience our organisation and services.
The Staff Experience Lead is a new role that has been established to drive SWSLHD's commitment to being a great place to work for people who are seeking to provide safe, sustainable care for healthier communities. It forms part of the District's Organisational Development, Culture and Diversity (ODCD) team - a highly collaborative business unit devoted to working with, and through, SWSLHD's leaders to develop the capabilities, mindsets and behaviours that enable high performance.
What You'll be Doing
The primary purpose of this role is to develop a deep understanding of how our staff experience different stages of the employee lifecycle, and lead strategic initiatives designed to improve staff experience in a way that aligns with our Strategic Plan, Workforce Plan and relevant divisional strategies such as our Leadership Strategy, Innovation Strategy and Culture Roadmap.
The Staff Experience Lead will also be required to provide advice and support to improvement projects being run across the ODCD team to ensure alignment between how we develop our leaders, the cultural expectations we set and the way we translate this into positive experiences across the employee lifecycle. We do this to create a workplace in which people are encouraged and enabled to work Better Together so that they may lead the provision of safe, sustainable care for healthier communities.
In short - if you are a problem solver who loves leading collaborative projects with a diverse array of stakeholders to drive process improvements and create great places to work, this may just be the job for you!
Where You'll Be Working
This is a District-wide role, meaning that you'll primarily be based at the Ngara Education Centre at Liverpool Hospital Eastern Campus but will be required to travel across our major sites and services across South Western Sydney, including but not limited to Liverpool, Fairfield, Campbelltown, Camden, Bankstown-Lidcombe and Bowral Hospitals. Flexible work options are available, with the opportunity to work up to two days a week from home (subject to the needs of the business) and the option to work across sites other than your own office where hot desks are available.
Please note: Because this is a District-wide role and your home office is Ngara Education Centre this position requires a current, unrestricted Australian driver's license (P2 License Acceptable) and a current Working With Children Check (WWCC).
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Relevant tertiary qualifications in business, organisational development, leadership, psychology, human resources management or related field and/or demonstrated equivalent experience in the application of these practices at a system level in a large and complex organisation.
- Strong understanding of the interdependencies between leadership, culture and performance, and how to drive increased organisational performance through strategic People & Culture interventions.
- Demonstrated experience applying design thinking and human-centered design methodologies to drive positive project outcomes, meaningful stakeholder engagement and efficient, effective project delivery.
- Demonstrated ability to manage relationships across multiple levels of large, complex organisations to generate buy-in for, and sustainability of, organisational change.
- High-level facilitation and coaching skills with well-developed communication, interpersonal and influencing skills.
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Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
**Please note: All candidates that progress to the interview stage will be required to provide a 10-minute presentation showcasing a program or project they led to design and improve staff experience across one or more parts of the employee lifecycle. This will include discussion of the key issues the work sought to address, steps taken to complete the work, the things that contributed most to success and the overall impact of the work.**
If you'd like more details, we're here to help.
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Position Information
Applicants will be assessed against the criteria in the Position Description.
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How to Apply
Read our application guide and tips for improving your application.
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Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [email protected]
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
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Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [email protected]. Support is also available through the Stepping Up website.
More Than Just a Job - Why Work With Us?
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Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
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Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
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Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
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Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
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Vaccination Requirements
All staff must meet NSW Health's vaccination and screening requirements before starting.
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Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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Temporary Positions
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
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