Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)

Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required. Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups. Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions. Coordinate technician schedules and assist with job allocation using the company's cloud-based systems. Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately. Support the business owners with general administration, task management, and keeping projects organised. Build strong knowledge of the company's products and processes to eventually handle more customer enquiries independently.