Posted 07 August, 2026
Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)
Virtual Coworker
Perth,Western Australia,Australia,6000
Full Time
Reference: 474_449798_147741000086167176
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\n <\/span>Manage incoming customer enquiries via email and phone follow\-ups, categorising requests and escalating high\-priority matters when required.
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\n <\/span>Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow\-ups.
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\n <\/span>Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.
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\n <\/span>Coordinate technician schedules and assist with job allocation using the company's cloud\-based systems.
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\n <\/span>Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.
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\n <\/span>Support the business owners with general administration, task management, and keeping projects organised.
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\n <\/span>Build strong knowledge of the company's products and processes to eventually handle more customer enquiries independently.
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