Building Services Manager

Your Impact

As Building Services Manager reporting to the Operations Director, you will work closely with the rest of the Data Centre Operations team, making an impact in a number of ways:

• Responsibility for contract management of all soft services, Fire maintenance and building fire system compliance and overall site presentation.
• Direct people leadership for the Site Security Manager, overseeing physical security operations and compliance across the site.
• Owns non-critical building assets, facilities vendors and building compliance outcomes; maintains overall site security posture through governance and vendor

What You'll Do

• Own all non-critical building assets and facilities services including fire, cleaning, waste, landscaping, pest control, hydraulics, lifts, gates, roller shutters, office spaces, and amenities.
• Contract manage soft services vendors, establishing performance metrics aligned to AirTrunk standards and ensuring consistent delivery.
• Conduct regular site inspections to ensure cleanliness, safety, compliance, and customer-ready presentation.
• Manage facilities-related minor capital works and provide input to Opex / Capex planning and budgeting.
• Own fie system maintenance and building fire system compliance including testing regimes, documentation, audits, and defect rectification.
• Maintain AFSS (or local equivalent), emergency evacuation lighting, signage and fire safety compliance.
• Lead fire warden training programs, evacuation planning and fire-related training across the site.
• Ensure building compliance obligations (fire, lifts, stormwater, environmental and safety requirements) are maintained.
• Provide direct line management, coaching and performance oversight for Security Services Manager (SSM).
• Maintain accountability for overall site security posture through governance, vendor performance, and compliance oversight (not day-to-day execution).
• Support the Operations Director during escalated physical security incidents and customer security engagements as required.
• Act as a primary point of contact for customer facilities-related requests, office areas and non-critical building services.
• Attend customer meetings relating to facilities, fire or security matters and ensure outcomes are actioned appropriately.
• Ensure change management processes are followed for facilities, fire, lifts, security and building services.
• Support internal and external audits, accreditation activities and regulatory
• Maintain facilities, fire and security documentation required for audit and assurance
• Assists in the delivery of various accreditation initiatives, including, but not limited to, ISMS, SOC2, PCI-DSS
• Assist in the PO process to ensure adherence to financial control procedures and provide input towards budgeting strategies
• Assist and/or lead with minor capital projects related to your remit

What You'll Bring

• 5+ years' experience in facilities management, building services or front-of-house operations in a complex environment.
• Strong working knowledge of local building, fire and safety
• Experience and knowledge of fire systems, maintenance and compliance
• Successfully managed 3rd party service providers; setting and managing performance metrics, negotiating contracts and pricing for services
• Opex / Capex budget management experience
• Demonstrated ability to mentor early-career staff with proven experience providing guidance and support to Team members
• Experience developing or implementing business processes
• Familiar with working with Customer Portals, and at the user level on Security networks
• General knowledge in repair & maintenance and health and safety
• Incredibly flexible and forward-thinking and motivated by change
• You excel at communication; you can deliver effective presentations to your key team members and management