AI Presales Engineer

So, what's the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

How will you make an impact?

• Partnering with the sales team to support strategic deals
• Participating in discovery calls and technical deep dives
• Creating and delivering presentations and customized demos
• Designing and recommending technical solutions aligned to customer needs
• Analyzing customer requirements and providing technical guidance
• Collaborating crossfunctionally on enhancements and customer requests
• Providing technical support during the sales process
• Staying current on the competitive landscape and performing comparisons
• Providing internal technical training across teams

Have you got what it takes?

• Experience as a consultant, sales engineer, or similar technical presales role
• Experience in enterprise software within automation or contact center technologies
• Strong JavaScript programming/scripting skills
• Experience with low-code platforms and conversational AI is a plus
• Strong presentation and communication skills
• Creative and design-oriented mindset
• Ability to quickly learn and explain new technologies