National Operations Centre Engineer

About this role

We have an exciting opportunity for an Engineer to join our National Operations Centre (NOC)team.The NOC Engineerisresponsible for monitoringand managing impacts tocritical business technology services,system performanceand capacity, responding toand managing priorityincidents,privileged account management, established system administration management,andsupporting ourafter-hoursIT Serviceteam. In this role, you will play a pivotalpart incollaborating with various IT teams, ensuring the delivery of high-quality services to the business,while striving for operational excellence.

Please note this will be a permanent, full-time role based out of our Sydney CBD Office or Melbourne(Mount Waverley) Office.It will involveparticipation inacontinuous shiftroster-working 4 days on and 4 days off. The shift patterns will be made up of 2-day shifts from 7am-7pm and 2-night shifts from 7pm-7am.

Some of your responsibilities will include and are not limited to

• Monitoring and managing critical business services and systems,networksand infrastructure
• Provide after-hours service desk support to users
• Managingpriority incidentsforeffected tieredservices.
• Identifyand address issues before they affect business operations
• Handle and administer privileged accounts securely

Whatyou'llhave done

• Seasoned service desk analyst, NOC orequivalent experience(minimum3years), ideally in a continuous shift operations centre (24/7x365)
• Strong incident management experience either managing or assisting in priority incident process, where theobjectiveis priority service restoration.
• Strong technical knowledge of networking protocolssuch asTCP/IP, SNMP, DNS, DHCP, and other networking protocols
• Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents
• Familiarity with HL7 and DICOM protocols and general exposure to healthcare sector is highly regarded
• Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration, Cloud and on-prem server architecture
• Experience with technology service monitoring tools for full-stack monitoring - systems, application, and networks such asGrafana, Centreon,Solarwinds, PTRG desirable
• Familiarity with IT service management tools and frameworks (ITIL v3/4)
• Demonstrated experience in delivering exemplary support, customerserviceand training
• Excellent documentation skills for keeping records of issues, resolutions, and operational procedures
• Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues

Whatwe can offer you

• 5 weeksannual leave
• Opportunities toprogress within I-MED's continued growth and expansion
• Being part of a team that makes a difference to the functioning of our ever-growing business
• Experiencein communicating with different areas of IT
• Enjoy exclusive benefits including discounted private health insurance, salary packaging, Fitness Passport access, lifestyle and travel discounts, I-MED services for your family and employee wellbeing support.

About Us

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.

Ifyou'relooking for the next step in your career and are passionate about the delivery of excellence within healthcare services, apply today!

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.