Business Development Manager

Primary Purpose

Develop FLANDERS as a preferred partner in a geographical, established market, building opportunities for electric motor repairs, new electric motors and new industry segments. This is a 'hands on' sales role and requires the development of deep customer relationships and a solutions focus to maximize and convert opportunities.

Primary Responsibilities

Responsible for achievement of sales targets and maintaining margin through multi-level planned contact with a mix of both technical and commercial acumen predominantly within the Mining, Mineral and Heavy Industries.

Attend customer meetings to identify opportunities, qualify leads, and provide quotes for FLANDERS products and services.

Develop strong business relationships with decision makers and maintain a thorough understanding of the target market positioning FLANDERS to be successful.

Monitor customer satisfaction and promptly investigate and utilize internal SME's to resolve customer issues. Escalate issues to appropriate internal departments as needed.

Be a key 'voice of the customers', communicating effectively with the Sales Manager and Leadership team to identify solution needs and critical gaps for success in the market.

Maintain knowledge of market and industry trends and competitors and establish customer account management strategies to ensure FLANDERS' equipment offerings are highly competitive.

Develop a comprehensive knowledge of FLANDERS' products and services and the value they drive into TCO and in reducing operational downtime and rotable equipment failure.

Develop strong internal relationships with Flanders leadership team, Technology and Field Service teams

Maintain accurate records and forecasting information into Hubspot

Develop a strong safety culture in compliance with FLANDERS corporate safety standards.

Liaise with the Workshop Manager to gain alignment on delivery outcomes ensuring we can meet the customers' requirements.

Lead by example and demonstrate FLANDERS core values, keep people safe, do the right thing, understand the customer, deliver excellence, take ownership and use data.

Follow all FEAU Policies, Procedures, SOP's and reasonable management directives.

Ensure you protect, secure and keep confidential customer information, intellectual property and other private and confidential information.

Comply with all reasonable training requests in accordance with FEAU Policies and procedures, as well as requested by management.