Retail Technology Service Delivery Advisor

Retail Technology Service Delivery Advisor

Crestmead, QLD (preferred) | Sydney, NSW considered

At Metcash, we're passionate about helping independent retailers succeed. Our Retail Technology team works directly with retailers across Food & Grocery and Liquor, delivering innovative technology solutions that improve store performance, increase efficiency and support business growth.

This is a highly autonomous, field-based role that will see you spending much of your time on the road visiting retail sites, building relationships, delivering training and providing hands-on technology support. We're looking for a personable, self-motivated professional who enjoys working directly with customers, managing multiple priorities and making a genuine impact in the field.

What you'll be doing

• Building strong relationships with independent retailers, POS vendors and internal stakeholders
• Providing on-site and remote support across a range of retail technology solutions including POS systems, loyalty platforms and eCommerce programs
• Delivering engaging training and coaching to retailers and end users
• Supporting the implementation and rollout of technology solutions across multiple sites
• Managing multiple projects, priorities and retailer requests simultaneously
• Troubleshooting and resolving technology issues to ensure a positive retailer experience
• Supporting strategic technology initiatives and change management projects
• Creating and maintaining technical documentation, reports and system records
• Identifying opportunities to improve retailer performance through better utilisation of technology
• Travelling regularly to retail sites to provide hands-on support and guidance

You are likely a match if you are

• A personable and customer-focused professional who enjoys building relationships
• Strong communication skills with the ability to confidently train and support a diverse range of retailers
• Experience supporting retail technology, Point of Sale (POS) systems or related technology solutions
• Exceptional organisational skills with the ability to manage competing priorities and deadlines
• A self-starter who is comfortable working independently in a field-based role
• Strong problem-solving capabilities and a proactive, solutions-focused mindset
• Excellent stakeholder management and relationship-building skills
• Strong attention to detail and confidence working with data and reporting
• Industry knowledge within the grocery, liquor or broader retail sector will be highly regarded
• A current driver's licence and willingness to travel regularly

Why join Metcash?

We're proud to offer a workplace that supports your wellbeing, growth and success:

Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually

Career Growth: Access learning, development and career progression opportunities

Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers

Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion

Gender Equity: Gender pay gap under 5%

Wellbeing: Gold accreditation by Mental Health Australia

Flexibility: FlexReady accredited workplace

Team Member Benefits: Exclusive discounts through the Our Local app

Metcash is Australia's leading wholesale distribution company, supporting thousands of independent retailers across Food, Liquor and Hardware. We believe independent businesses are at the heart of local communities, and we're committed to helping them thrive through innovation, partnership and exceptional support.

If you're passionate about technology, enjoy working directly with customers and want a role that offers variety, autonomy and the opportunity to make a real impact, we'd love to hear from you.

Join us and become part of something bigger.

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