Senior Manager, AI and Operational Systems Delivery
Role Title: Senior Manager, AI and Operational Systems Delivery
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 5
Remuneration: $180,279- $201,662 plus Superannuation of 12%
Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
Hours Per Week: 40 hours
Requisition ID: REQ679151
Closing Date: Tuesday 18 August 2026 (11:59PM)
Join our System Performance Support Branch at Ministry of Health for an exciting permanent employment opportunity and be part of the team enriching health in millions of ways every day.
Help shape the future of health system performance across NSW. As part of the State Operational Data Store (ODS) Program, you'll play a critical role in delivering enterprise level digital, data and AI-enabled solutions used across the NSW Health system.
If you're a strategic thinker with the ability to manage changing priorities and deep experience delivering complex programs in large multidisciplinary environments, this is your opportunity to take the lead in working on state-wide initiatives that aim to improve the operational performance of the NSW Health system.
About us
System Performance Support (SPS) is a branch within NSW Health that partners with health service executives, clinicians, and other Ministry teams to improve the performance and sustainability of health services across the state.
Specifically, you will be joining the State Operational Data Store (ODS) Program.
The ODS Program develops and implements state-wide initiatives that aim to improve the operational performance of the NSW Health system.
We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
Explore boundless potential in a dynamic environment.
Join a passionate team dedicated to innovation and creativity.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role:
As Senior Manager, you will lead initiatives from conception through to implementation across the ODS Program. This includes analysing and designing complex enterprise applications, managing delivery of custom health solutions that integrate with numerous systems, overseeing quality assurance, and supporting the evolution of data-enabled, AI-assisted and automated workflows that align with NSW Health's key strategies and plans.
You will operate in a fast-moving environment where priorities shift quickly, working closely with clinical, operational, technical and executive stakeholders both internal and external to NSW Health. You will shape program direction, drive continuous improvement, and act as a key subject matter expert on custom built healthcare systems and statewide data driven tools.
The Health Manager level 5, starting salary from $180,279- $201,662 plus Super and annual leave loading, with a 40 hour work week.
What you will do
Lead planning, analysis, design, development, testing and continuous improvement of custom NSW Health enterprise systems.
Lead the design, delivery and continuous improvement of responsible data and AI-enabled workflows, including decision-support tools, automation, predictive analytics and emerging copilot-style solutions.
Develop key deliverables including and not limited to Business Cases, Statements of Work, Requirements, Functional Designs, Process Maps, Change Impact Assessments and Data Dictionaries.
Ability to facilitate interviews, focus groups and working groups with diverse stakeholder groups including clinical, operational, technical and executives both internal and external to NSW Health.
Apply extensive leadership experience to untangle complex use cases and delivery risks, proactively managing competing priorities and negotiating pragmatic, systemwide solutions with diverse stakeholders.
About you:
We're seeking a motivated leader with:
10+ years' experience as a Program Manager, Senior Project Manager or Senior Business Analyst in large and complex organisations.
Strong experience translating business needs into functional and technical requirements for custom solutions used in a public health care setting.
Demonstrated ability delivering full software development lifecycles using waterfall, agile or hybrid approaches.
Excellent communication and negotiation skills, including working with challenging stakeholder groups.
Experience designing, implementing or governing workflow automation, predictive analytics or AI-assisted processes, with an understanding of responsible AI, privacy, ethics and risk management in a public sector or health care context.
How to apply
At the Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 3 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the target questions below.
Target Questions - Please keep response length to below 250 words for each question
1. Describe a complex program or initiative you led where priorities or scope changed rapidly. Please outline how you:
Managed risk and delivery under pressure
Influenced and negotiated with diverse stakeholders
Achieved outcomes aligned to organisational priorities
2. Provide and an example of your experience designing, implementing or governing workflow automation, predictive analytics or AI-assisted processes, with an understanding of responsible AI, privacy, ethics and risk management in a public sector or health care context.
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
For role related queries or questions contact Pedram Bidhendi on [email protected] and quote REQ679151
If you do require any adjustments to the recruitment process during the recruitment process, please contact Karen Kennedy on [email protected]
For more information about adjustments for individual needs, please visit the
Adjustments for individual needs | I Work For NSW and Inclusive recruitment of people with disability | NSW Government
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Closing Date: Tuesday 18 August 2026 (11:59PM)
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: Tuesday 18 August 2026 (11:59PM)
