Complaints & Privacy Officer
Join Australia's Leading Provider of Occupational Health & General Medical Services
Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.
We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.
ABOUT THE ROLE
We are currently seeking a Privacy and Complaints Officer to join on a Permanent Full-Time basis, working 38 hours a week. Ideally, the successful candidate will be based at our Support Office in Perth CBD, WA. Reporting to the General Manger, Clinical Governance, this position will provide the successful candidate with the opportunity to be part of the Clinical Governance team.
DUTIES
The responsibilities for this position include but are not limited to:
Single point of contact for all complaints and privacy breaches
Uploading details to RiskMan (Risk Management System)
Escalating to managers as appropriate
Undertaking investigations
Working closely with the SCS Legal Team on complex cases
Providing investigation training for Managers
Reporting on complaints for ISO compliance, and contractual requirements (VIM, DMA, Exec, etc)
Assisting and advising on Release of Information requests
Privacy Administration responsibilities
CANDIDATE REQUIREMENTS
The successful candidate will be well organised with excellent verbal and written communication skills, excellent customer service skills together with the following:
Sound knowledge and understanding of confidentiality around complaints and customer service
Good time management skills
Ability to work proactively either in a team or autonomously
Computer literacy in Microsoft Applications and Excel
Ability to provide a high level of professionalism in dealing with internal and external stakeholders at all levels
Experience in policy or document writing
Occupational Health clinic experience and knowledge highly desirable
Experience in quality assurance and auditing requirements highly desirable.
Ability to work in a fast-paced environment, led by example and possess high levels of commitment and self-motivation
Why Choose Sonic HealthPlus?
At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:
- Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
- Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.
- Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.
- Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.
- Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.
- Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.
- Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.
Join Sonic HealthPlus
Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!
CANDIDATE REQUIREMENTS
The successful candidate will have a sound knowledge and understanding of confidentiality around complaints and customer service. Computer literacy in Microsoft Applications and Excel is essential. The Complaints/Privacy Officer must have the ability to work proactively either in a team or autonomously. As customer service is a larger part of this role, having the ability to communicate effectively with all internal and external stakeholders is a necessity.
MORE INFORMATION
At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. We strongly encourage Aboriginal & Torres Strait Islander people to apply.
To Apply: Short listing for this position will commence immediately, however, we reserve the right to close this position earlier than stated. Only short-listed candidates will be contacted.
