Manager Enterprise Applications - 24-mth FTC

Lead enterprise applications that support critical communications and infrastructure while driving innovation, delivery excellence and business outcomes.

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform.

LET'S EXPLORE THE ROLE

At BAI Communications, you'll play a pivotal role in ensuring the applications that underpin essential services remain robust, reliable and fit for the future.

As Manager, Enterprise Applications, you'll lead a portfolio of business-critical platforms across Operations, Property and Critical Communications. Partnering closely with business leaders, technical specialists and external suppliers, you'll drive application strategy, enhancement roadmaps and operational excellence while leading a small team of talented professionals.

This role offers a unique opportunity to blend people leadership, stakeholder engagement, solution delivery and hands-on application management within an organisation that helps keep Australia connected.

Key Responsibilities

• Lead the delivery, enhancement and operational management of enterprise applications across the full solution lifecycle.
• Develop and maintain application roadmaps, backlogs and maintenance plans aligned to business priorities.
• Partner with business stakeholders to identify opportunities for process improvement and technology innovation.
• Drive the analysis, design and implementation of new application features and enhancements.
• Manage relationships with vendors, delivery partners and internal technology teams.
• Oversee application budgets, forecasts, licensing requirements and service performance.
• Ensure solutions are fit for purpose through effective testing, quality assurance and operational readiness.
• Lead the resolution of application issues and maintain a stable and secure production environment.
• Champion agile delivery practices, continuous improvement and effective change management.
• Build team capability through coaching, collaboration and knowledge sharing.
• Support information security objectives and ensure compliance with governance and operational standards.

LET'S HEAR ABOUT YOU

You're a collaborative technology leader who enjoys bridging the gap between business needs and technical solutions. You combine strong stakeholder management skills with the ability to deliver practical outcomes in complex operational environments.

You'll bring:

Technical Skills & Experience

• Experience managing enterprise application portfolios and delivering business-critical technology solutions.
• Strong knowledge of IT service management platforms such as ServiceNow, Remedy or similar enterprise systems.
• Understanding of service management frameworks and operational support models.
• Experience leading application enhancement programs and coordinating cross-functional delivery teams.
• Capability to analyse complex business requirements and translate them into practical technology outcomes.
• Familiarity with project delivery methodologies across agile and traditional environments.
• Knowledge of systems integration concepts and enterprise application ecosystems.
• Exposure to Microsoft SQL Server environments, including querying, administration or solution support.
• Strong troubleshooting, analytical and problem-solving capability using data from multiple sources.
• Experience facilitating workshops, gathering requirements and influencing diverse stakeholder groups.
• Ability to manage vendors, budgets, contracts and licensing requirements.

Qualifications

• Degree in Information Technology or a related discipline.
• Demonstrated experience leading service delivery or enterprise application domains.
• ITIL Foundation certification and project management qualifications will be highly regarded.
• Australian Citizenship and the ability to obtain and maintain a Baseline Security Clearance.

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

Why join us?

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options, gender-neutral parental leave, study and volunteer leave.
• Recognition programs for high performance and peer appreciation.
• Corporate discounts and novated leasing via SG Fleet.
• A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.

Want to learn more? Hit apply now!

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.