Team Manager

In this position, you will join GB’s Workers Compensation leadership group and be responsible for the day-to-day management of your claims team. As a Team Manager, you will have reporting lines of claims management staff falling under your leadership, and you will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards.

If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development

• Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards
• Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
• Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team
• Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability
• Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement
• Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and WorkSafe requirements
• Collaborating with our Talent Acquisition team in the recruitment of new team members

• Leadership Experience: Proven experience in a People Manager role with strong leadership, coaching, and mentoring skills.
• Industry Knowledge: A solid understanding of Workers Compensation legislation and claims processes is highly desirable.
• Interpersonal Skills: Excellent communication skills to engage with staff and external stakeholders effectively.
• Collaboration: Experience working with internal stakeholders to support various business areas.
• Time Management: Exceptional organizational and time management skills.
• Qualifications: Relevant industry-specific or role-related tertiary qualifications are advantageous.

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

• Leadership Experience: Proven experience in a People Manager role with strong leadership, coaching, and mentoring skills.
• Industry Knowledge: A solid understanding of Workers Compensation legislation and claims processes is highly desirable.
• Interpersonal Skills: Excellent communication skills to engage with staff and external stakeholders effectively.
• Collaboration: Experience working with internal stakeholders to support various business areas.
• Time Management: Exceptional organizational and time management skills.
• Qualifications: Relevant industry-specific or role-related tertiary qualifications are advantageous.

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.