Technical Account Manager III (Health tech)

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.

A Technical Account Manager III (TAM) is a complex role, operating with significant autonomy, ownership and technical judgement to make recommendations that carry meaningful cost and relationship implications for our customers. A TAM is part product manager, part relationship manager, part technical expert, and part customer whisperer. Success in this position requires strong relationship management skills, a high degree of technical competency, an organized ownership mindset, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional outpost of the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market.

Key Responsibilities

• Deeply understand our clients' business requirements in using the product(s), so you can help solve those in new and innovative ways, as well as guide the product team about regional priorities.

• Identify and analyze underlying business requirements, providing expert recommendations on the most effective solutions and alternative approaches.

• Maintain a deep understanding of each client's environment, including its configuration and operational nuances, to provide informed, environment-specific support.

• Take end-to-end accountability for complex technical investigations, owning the outcome regardless of how many teams are involved in getting there, keeping the teams focused on getting the right business outcome for your clients.

• Proactively make it your mission to ensure that our clients have the best deployment configuration that we can bring to them. If you solve a problem before the clients knows it exists, you're succeeding.

• Drive investigations toward clear next actions, removing blockers and maintaining momentum on complex technical escalations.

• Be accountable for making sure our product roadmap is as good as it can be for our regional cleints, noting that you don't directly control it -use your skills to move the product team forward, helping them make trade-offs.

• Validate and reconcile technical findings from multiple sources, ensuring recommendations are evidence based, technically sound, and commercially appropriate before being communicated to clients.

Qualifications & Experience

• 7+ years of experience managing complex technical accounts or programs in the software industry, with preference for healthcare IT environments.

• Experience with React/PHP/SQL Server stack

• Strong technical aptitude with working knowledge of healthcare IT systems, integrations, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE)

• Exceptional relationship management skills with the ability to build credibility at both technical and executive levels

• Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through

• Experience troubleshooting applications, hardware, drivers, OS, networking services etc.

• Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives

• Available for client engagement across multiple Australian time zones and occasional travel to client sites

• Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations

• Ability to manage multiple complex accounts concurrently in a fast-paced environment

Preferred Qualifications & Special Requirements

• 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms a plus

• Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment

• Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online personality assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committedto complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment