Security Concierge
At a Glance
Employment Type: Casual
Hourly Rate: From $41.02 + 25% casual loading.
Closing date: 9pm, Monday 10 August 2026
The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we're heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.
At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
About the role
The Security Concierge plays a crucial role in delivering high-quality security services and exceptional customer experience. As part of the Community Hubs Team at the Sydney Olympic Park area, you will ensure the safety and security of City of Parramatta Council facilities while fostering connections with the community.
In this role you will:
- Provide outstanding customer service, creating memorable experiences
- Monitor the arrival of customers, employees, and contractors to maintain safety.
- Open and close buildings in accordance with Council policies and procedures.
- Oversee security within and around the building, responding to incidents and emergencies.
- Manage surveillance, lost property inquiries, and access for authorised visitors.
- Support loading dock operations and maintain the cleanliness of common areas.
- Deputy Chief Warden responsibilities and chief warden in absence of the building manager.
What's on offer
We are offering casual opportunities. The working hours will vary over the spread of Monday - Sunday.
We are also offering an hourly pay rate from $41.02 per hour plus 25% casual loading.
Your employee experience with City of Parramatta includes:
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Growth: Learning and development programs, leadership pathways, LinkedIn Learning
About you
The successful candidate MUST be available to work on a rotating roster during the week, including Saturday and Sunday. This is essential.
Shift times may vary between day and night shifts, and the candidate must be flexible with their availabilities.
You will be expected to work across several different locations within the Parramatta LGA.
You will also bring:
- Minimum 1-year Operational security service experience in a customer-centric environment, with a proven track record of achieving objectives.
- Experience in delivering security and customer services to diverse stakeholders in a complex.
- Proficiency in data entry, security software, and digital systems.
- Ability to work night shifts and weekends.
To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:
- Must have NSW 1A Security Licence, and 1E Monitoring Centre Operator.
- Must have a current Working with Children Check.
- Must have valid Senior First Aid Certificate and CPR Certificate.
How to apply
Applications must be submitted online by 9pm, Monday 10 August 2026.
Applications submitted by other means will not be accepted.
Please upload:
- Current resume and cover letter addressing the Position Description.
Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.
As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.
A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to [email protected] to confirm that your WWCC is in progress.
Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.
This position requires the preferred candidate to undergo the below pre employment compliance checks.
- Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.
- Preemployment medical: PreEmployment Medical Check, which also includes a Drug and Alcohol test.
The City of Parramatta supports a drug and alcoholfree working environment. Employees may be subject to random testing.
How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We're building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment - contact [email protected] for a confidential discussion.
Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.
