Casual Customer Service and Hospitality Attendant LJSC
DIRECTORATE:
Business, Growth & Community
CLASSIFICATION:
Grade A
SALARY:
$38.85 per hour + 12% employer contribution to superannuation (includes 25% loading in lieu of all leave entitlements)
REPORTING TO:
Facility Coordinator Leisure Facilities
EMPLOYMENT TYPE:
Casual
THE POSITION:
To assist in the operations of the kiosks at the Lauren Jackson Sports Centre and Alexandra Park Athletics Complex and provide excellent customer service for all customers of these facilities.
Our Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community.
Diversity & Inclusion: We are committed to creating a diverse, equitable and inclusive workplace where everyone feels respected and supported. We encourage applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages and identities.
Our Values: These are the ways we work, with each other, with our community, and with our partners. They guide our day-to-day decisions, our culture and our direction. This is how we work together to make it happen.
- Accountability (We Own it): We take responsibility for our actions and decisions, support each other to do the same, and strive to do what's right, even when it's hard.
- Working Together (We Work Together): We support each other, share success, and know that when we work together, we go further.
- Integrity (We Do What's Right): We do the right thing, even when no one is watching. We are honest, transparent and fair.
- Future Focused (We Look Ahead): We think and act long term for a better future for Our People, community and environment.
Live Well Work Well: The health and safety of our people is more than a priority, it's a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury.
It is, and always will be, our goal to have a workplace free from harm.
Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In 2025 both Councils worked together to review and re-commit to the Partnership Agreement.
This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation.
Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga.
Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect.
KEY RELATIONSHIPS:
Internal
- Our people
External
- Our customers
- Suppliers
- Contractors tradespersons
- Sporting groups/associations and other community groups
EMPLOYMENT CONDITIONS:
- Based on a 38 hour week, working on a casual basis, with actual days and times to be negotiated with the supervisor, with no RDO.
- Stadium Operational Hours are 8.30am - 11.00pm, these times may vary due to operational requirements and will be determined by the supervisor. Weekend and evening work will be required.
- Hours worked on weekends will attract the appropriate loadings.
- This position requires you to wear a compulsory uniform as per AlburyCity's Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
- This position involves working in a predominantly outdoor environment where a varying range of temperatures, weather conditions and walking surfaces may be experienced. The position requires a moderate level of aerobic and physical fitness to undertake regular physical activities such as walking, lifting, pulling, pushing along with the capacity to maintain normal manual handling tasks across the work day - depending on the nature of the tasks undertaken. The use of relevant work method statements and appropriate WHS standards are an integral part of the role. A full functional and medical assessment is required for this position.
- This position is subject to alcohol and other drug testing.
- This position is located at the Lauren Jackson Sports Centre and Alexandra Park Athletics Complex, with occasional visits to external sites/depots as required
DESIRABLE CRITERIA:
- Food Safety Supervisor Certificate (NSW Food Authority)
- NSW RSA (or willing to obtain)
- Customer Service Training
- First Aid Certificate
EXPERIENCE:
- Experience in the hospitality industry preferably in cafe/kiosk environments
- Experience in a customer focused environment including cash handling
SPECIALIST KNOWLEDGE AND SKILLS:
- Knowledge of cash handling and receipting
- Kiosk/cafe and/or food and beverage/hospitality operations and skills
- Demonstrated ability to present food, beverages and products in an attractive manner
- Ability to order stock and liaise with suppliers
KEY RESPONSIBILITIES:
- Assist customers with sales/purchases required in a friendly and courteous manner.
- Provide a high level of hospitality expertise in food and beverage handling and presentation.
- Operate POS registers for sales, including reconciliation, daily banking, eftpos and change bags.
- Maintain absolute cleanliness in the following areas:
- Floor areas in kiosks and foyer areas including table and chairs.
- All equipment used for food cooking and presentation ie; coffee maker, salad bar, grilles, toasters, microwave, pie warmer, deep fryer and all other relevant equipment.
- Refrigerators, freezers, countertop and fronts, cool room, shelves and all cutlery, crockery and utensils.
- Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
- Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
- Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.
