Customer Contact Specialist

Location: Aveo Brisbane Corporate Office, Newstead, QLD – 5 Days On-Site

Opportunity: Permanent full-time

Reports to: Contact Centre Team Leader

The Opportunity

Reporting to the Contact Centre Team Leader, you'll join an award-winning Customer Service team as the first point of contact for a wide range of stakeholders - from potential Aveo customers to our internal sales and marketing teams. You'll help people understand Aveo's products and services and connect them with the right expert to take the next step. This role is working Monday-Friday in our Newstead Corporate Office. Due to servicing our Aveo communities across the country, 7am availability is required. Our Customer Contact Specialists thrive in a fast-paced, vibrant and strong team culture. If you have a background within a customer service call centre and looking for a role to expand your sales skills, this role is for you. Make the switch to retirement living and bring your passion to life!

What we offer

• $29.98/hr+ superannuation (equates to $66,349.34 incl. super per annum) + relevant award entitlements including penalty rates, overtime and allowances
• A fun, vibrant and award-winning customer service team culture (you'll love our team activities!)
• Two (2) additional leave days per calendar year
• Annual salary reviews and monthly commission opportunities
• Paid Parental Leave and Purchased Annual Leave options
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Opportunities for further career progression (e.g. progress into sales consultant roles)

You will

• Engage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer service
• Working alongside our internal sales teams to handle prospective leads from customers
• Handle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales experts
• Maintain a high quality of call performance by delivering service that reflects Aveo's values
• Keep accurate, up-to-date call records
• Respond to email, web chat and Facebook enquiries as required
• Work as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activities

What you'll bring

• Previous experience in a call-centre customer service environment (required)
• Excellent written and verbal communication skills with a genuine interest in connecting with seniors
• A fun and energetic attitude who enjoys working in a fast-paced team environment
• Strong problem-solving skills and the ability to work without direct supervision.
• Proficient in Microsoft platforms, including Office, Teams and Dynamics CRM (highly regarded)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.