Service Desk Analyst

JOB PURPOSE:

• Enthusiastic professional who is technically proficient, dedicated to exceptional customer service and able to work autonomously.
  
• Respond and resolve incidents and requests raised by customers and system generated alerts, internal project tasks, quality control activities, as well as some travel to other offices if required.
  
• Support asset management services throughout the lifecycle of a device by tracking and recording the movement of the device and undertaking regular audits.
  
• Monitor compliance to Breville's standard operating environment policies to ensure standardisation of the desktop environment and minimisation of exposure to data loss and licensing compliance.
  
• Create and document processes and procedures in relation to the Service Desk and Service Delivery.
  
• Coordinate External Vendors for warranty and maintenance of equipment.
  
• Assist other Breville Technology Services groups with a local presence where required for operational infrastructure issues.