Senior Complaints Officer
How you'll make an impact
Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales. Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts. Independently provides support to assigned group of clients. Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents. Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff. Responds to client questions and maintains a log of conversations. Markets new and renewal accounts according to company procedures. Assists with research and preparation for client presentations. Develops new lines of business with current clients and informs clients of pertinent legal issues. Prepares renewals according to procedures manual. Supervises and conducts enrollment meetings and implementation procedures.
About you
Required: High School Diploma/GED and 3+ years of related experience.
Preferred: Appropriate license
Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Qualifications:Required: High School Diploma/GED and 3+ years of related experience.Preferred: Appropriate license
Behaviors: Understanding of the insurance brokerage business and customer service processes/tasksEducation:UNAVAILABLEEmployment Type: FULL_TIME
