Traffic Response Officer

Traffic Response Officer

RACQ's Traffic Response Unit (TRU) is a specialised operational team of first responders, providing rapid incident response, dynamic traffic management, and motorist support across Queensland's road network. The TRU plays a critical role in maintaining the safety, efficiency, and resilience of minor and major transport corridors through close collaboration with emergency services and road authorities.

Key Responsibilities

As a Traffic Response Officer (TRO), you will respond to a wide variety of planned and unplanned incidents. Working in high-risk, fast-paced environments, you will help protect motorists, reduce congestion, and restore safe and orderly road operations as quickly and professionally as possible. Your responsibilities will include, but are not limited to:

• Respond rapidly to road related incidents and hazards such as roadway traffic crashes, disabled vehicles, hazardous debris, and adverse weather impacts.
• Conduct dynamic scene assessments and implement appropriate traffic management strategies to ensure the safety of road users and emergency responders while reducing the risk of secondary incidents.
• Coordinate effectively with emergency services and road authorities to support integrated, multi-agency responses.
• Provide practical assistance to motorists, including vehicle relocations and basic roadside troubleshooting.
• Conduct proactive network patrols to identify and mitigate emerging road hazards.
• Maintain clear, concise, and timely communication with Traffic Management Centres via radio and digital platforms.
• Uphold the highest standards of operational safety, professionalism, and public engagement.
  

About You

We are seeking reliable, safety-focused professionals with a strong operational mindset and the ability to remain composed in complex and high-pressure environments. You will demonstrate:

• A current and valid Open MR class driver's licence (or higher) with a clean ten-year driving history.
• A valid White Card (Construction Induction).
• The ability to work on a rotating roster including weekends and public holidays.
• Exceptional situational awareness and sound decision-making under pressure.
• Strong communication and conflict resolution skills.
• Basic mechanical or vehicle troubleshooting ability.
• Confidence operating in high-risk roadside environments.
• Computer literate and able to use smart phones, tablets, and computer systems
• Prior emergency services experience is advantageous but not essential.
• Pre-Employment Checks: Successful candidates will undergo a pre-employment medical, drug & alcohol screening, provide a ten-year diving history and complete a criminal history check.
  

Why Join the RACQ Traffic Response Unit

This is an opportunity to take on a challenging and rewarding role where your actions have a direct impact on road safety, traffic network reliability, and community confidence. If you are driven by purpose and professionalism, we encourage you to apply.

We are committed to building a workforce that reflects the diversity of the communities we serve. If you require adjustments to the recruitment process, please let us know at the time of application.

When you join RACQ, you're not just taking on a job-you're becoming part of a team that shows up with care, integrity and a commitment to making a real difference in the lives of Queenslanders.

What we offer you:

Our employee benefits are designed to support you in every part of your life-at work, at home and in your community. Explore the full range of benefits available at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Questions or require any adjustments? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at [email protected].