Ward Clerk - Maternity Services

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $34.93 - $ 36.09 Per Hour + Super
Hours Per Week: 8
Requisition ID: REQ679695
Location: Tamworth Hospital
Closing Date: Sunday 09 September 2026

Be part of a team supporting one of life's most important moments.

Every birth is unique, and behind every positive maternity experience is a dedicated team working together to provide safe, compassionate care. We're looking for an organised, customer-focused Ward Clerk to join our Maternity Services team at Tamworth Hospital. If you enjoy working with people, thrive in a busy environment, and take pride in keeping things running smoothly, we'd love to hear from you.

About the Team

Tamworth Maternity Services supports approximately 1,200 births each year and is a Level 3 acute maternity service within the Northern Sector of Hunter New England Local Health District.

As a regional referral service, we provide comprehensive antenatal, intrapartum and postnatal care for women with both low- and high-risk pregnancies from across the region. Our service includes:

• A 20-bed inpatient maternity ward with low- and high-risk birthing suites.
• A dedicated Antenatal Clinic.
• Midwifery-led care, shared care, and specialist obstetric services.
• Strong partnerships with community services, including the Aboriginal Maternal and Infant Health Service (AMIHS), to deliver culturally safe, family-centred care.

Our team is supportive, collaborative and passionate about providing exceptional care for women, babies and their families. We value respect, teamwork and continuous learning, creating an environment where every team member is recognised for the important role they play.

About the Role

As the Ward Clerk, you'll be a key member of the Maternity Unit, providing essential administrative and reception support that helps our clinical teams deliver outstanding patient care.

Working Monday to Friday, 7:00 am - 3:30 pm, you'll be the welcoming face of the unit, assisting patients, families and visitors while supporting the day-to-day administrative functions of the ward.

Your responsibilities will include:

• Providing professional reception and administrative support to the Maternity Unit.
• Welcoming patients, families and visitors while creating a positive first impression.
• Supporting clinicians with patient administration and ward documentation.
• Coordinating communication between multidisciplinary team members.
• Maintaining accurate records and managing confidential information.
• Assisting with the efficient day-to-day operation of the ward.

No two days are the same, making this an ideal opportunity for someone who enjoys variety, organisation and working as part of a busy healthcare team.

About You

We're looking for someone who is organised, approachable and enjoys supporting both patients and colleagues.

You'll bring:

• Excellent communication and interpersonal skills.
• A professional, reliable and confidential approach to your work.
• Strong attention to detail and excellent organisational skills.
• The ability to prioritise competing tasks in a busy environment.
• A calm, adaptable approach under pressure.
• A positive attitude and commitment to working collaboratively within a multidisciplinary team.
• A genuine passion for delivering exceptional customer service and supporting quality patient care.

Previous healthcare administration experience is welcomed but not essential. We'll provide the training you need to succeed, including hospital systems, ward processes, medical terminology and administrative procedures.

How We'll Support You

From your first day, you'll be supported to build the knowledge and confidence needed to thrive in your role.

You'll receive:

• A tailored orientation program designed specifically for the Maternity Unit.
• Hands-on training in hospital information systems and administrative processes.
• Ongoing mentoring and support from the Nurse Unit Manager and experienced colleagues.
• A personalised education plan to support your professional growth.
• Access to learning and development opportunities through Hunter New England Local Health District and NSW Health.

Why Join Hunter New England Local Health District?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

• Fitness Passport for you and your family
  

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [email protected] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent part time and temporary part time vacancies.

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