Service Liaison, 6-Month Contract, Sydney Trust

The Opportunity

This role will be the Client Service ambassador of the boutique, ensuring the correct services compliment the Client experience of all clients. Being a role model for embodying the service values of the house whilst extending exceptional hospitality.

Key Responsibilities

Client Service & Hospitality Support

• Support the sales team in delivering exceptional client hospitality through the preparation and service of food, beverages, and refreshments.
• Ensure all client service areas, lounges, and private appointment spaces are fully stocked and presentation-ready throughout the day.
• Prepare refreshments and service items for client appointments and in-store events.
• Maintain high standards of service and presentation in all client-facing areas.
• Respond promptly to ad hoc client service requests and support the sales team as required.

Service Supplies & Replenishment

• Monitor, organize, and replenish all client service tools and hospitality supplies.
• Ensure service items such as glassware, porcelain, packaging, umbrellas, and other hospitality tools are consistently available and well presented.
• Maintain stock accuracy and organization of all service storage areas.
• Support the implementation of new service tools and operational processes as required.

Boutique Presentation & Housekeeping

• Ensure the boutique is always maintained to the highest standards of cleanliness and presentation.
• Regularly inspect and tidy selling areas, client lounges, fitting rooms, private client spaces, and common areas.
• Clean display cabinets, counters, service stations, and other boutique fixtures as required.
• Support the sales team in resetting and organizing fitting rooms between client appointments.
• Ensure all client-facing areas remain welcoming, organized, and fully operational throughout trading hours.
• Support boutique operations during peak trading periods and client events.

About You

To be successful in this role you will demonstrate:

• Availability to work within a 7-day roster including weekends
• Experience in customer service and/or hospitality.
• A team player attitude and the ability to embody the values of the Hermes Maison.
• Excellent interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• Highly efficient and organised by nature, possessing strong attention to detail
• The ability to quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermes. At Hermes Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermes Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermes family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermes, we are proud to be an equal opportunity workplace. It is the policy of Hermes that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal metiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermes Australia employs over 200 employees and consists of an office in Sydney, with 6 stores across Sydney, Melbourne, Brisbane, Gold Coast and an online presence at Hermes.com. The key values remain the same: high standards & authenticity; elegance & simplicity; imagination & curiosity. As a responsible employer, Hermes Australia is committed to ethics, diversity and inclusion. Join the Hermes adventure and build your bespoke career path!