Bike Mechanic and Attendant

BIKE MECHANIC / ATTENDANT - Hamilton Island

Hamilton Island is seeking a passionate and customer-focused Bike Mechanic / Attendant to join our Adventure Activities team. In this hands-on role, you'll help guests experience the island's scenic trail network by providing expert advice, maintaining our fleet of premium electric mountain bikes, and delivering exceptional customer service. If you have a passion for mountain biking and enjoy working outdoors, this is your opportunity to combine your hobby with an incredible island lifestyle.

Why you'll love working with us

• Work with premium E-bikes and help guests explore Hamilton Island
• Live island-side with no commute and tropical reef lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As a Bike Mechanic / Attendant, you'll be responsible for delivering exceptional guest experiences while maintaining our fleet of electric mountain bikes to the highest safety standards. From bike servicing and trail maintenance to guest inductions and retail sales, you'll ensure every rider enjoys a safe, enjoyable, and memorable adventure.

Where you'll make an impact

• Welcome guests and provide professional E-bike hire experiences
• Conduct bike hire bookings, reservations, and customer inductions
• Deliver safety briefings and explain bike operation and trail guidelines
• Perform routine servicing, repairs, and safety inspections on E-bikes
• Ensure all bikes are cleaned, maintained, and rental-ready
• Assist guests with merchandise and technical product sales
• Complete daily maintenance records and equipment inspections
• Perform trail inspections and maintenance to ensure safe riding conditions
• Recover guests and equipment from trails when required
• Provide recommendations on trails, routes, and riding experiences
• Process bookings, payments, and customer enquiries efficiently
• Maintain a clean, organised, and professional workshop and retail environment

What we're looking for

You're passionate about mountain biking and enjoy sharing that enthusiasm with others. With strong mechanical aptitude and excellent customer service skills, you'll take pride in maintaining high-quality equipment while creating memorable experiences for every guest.

To be successful, you will need:

• Open/Unrestricted Driver Licence (Essential)
• First Aid and CPR
• QLD Working with children (Blue Card) (Essential)
• Minimum 12 months' experience working in a bicycle workshop (Essential)
• Minimum 3 years' mountain biking experience (Essential)
• Strong knowledge of bicycle maintenance and mechanical repairs
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail and organisational skills

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember!