Manager, Service Experience & AI

About Us

UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. Are you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry leading culture, driving simplification and performance.

We're all here to deliver great retirement outcomes for our members. We have a long history with the University sector and today we're a place where future-minded Australians can all come together. We have a track record of success and a culture focussed on being the best place to work in superannuation. We'll achieve this by bringing our values to life in everything we do - genuine care, being better together and a passion for outcomes.

We have a clear plan of what we need to do, and we need the Service Experience & AI Manager to lead that journey. The Workplace Technology Service Experience & AI team owns UniSuper's corporate application landscape - including Oracle, ServiceNow, Microsoft and 40+ business applications - and drives practical AI adoption for business process and workflow improvement across the organisation, our Managed Service Provider and wider supplier ecosystem. The team owns application roadmaps and demand intake, rationalises the long tail of the application estate, and manages the vendors and licenses that underpin it, so the business gets more value from its technology investment.

Step into a role at a moment of change, leading AI adoption and application transformation that improves how people work across UniSuper.

The role

The Service Experience & AI Manager is accountable for the corporate application portfolio and for accelerating AI-enabled ways of working across UniSuper and its technology partners. You will lead the Service Experience & AI team, delivering application roadmaps, driving AI adoption and improving business processes through technology and automation.

• Lead the corporate application portfolio across Oracle, ServiceNow, Microsoft and the broader application estate.
• Manage demand intake and prioritise application roadmaps in partnership with business stakeholders and Product Owners.
• Drive Copilot adoption, AI agent deployment and value measurement across the business.
• Lead application rationalisation initiatives to reduce cost, risk and complexity.
• Manage vendor, licence and commercial arrangements across applications and AI tooling.
• Coach and develop a high-performing team, fostering collaboration and continuous improvement.

About you

You are an experienced people leader with a strong background in corporate applications, AI enablement or workplace technology. You enjoy translating business needs into practical technology outcomes and are motivated by improving employee experiences through innovation and collaboration.

• 8+ years' experience leading corporate applications, AI/digital enablement or workplace technology teams.
• Proven experience driving AI or Copilot adoption and delivering measurable business value.
• Strong knowledge of application lifecycle management, demand management and roadmap delivery.
• Experience managing vendors, licences and commercial technology relationships.
• Applied business architecture skills and the ability to translate business needs into capability, process and platform design.
• Strong analytical, problem-solving and communication skills with a results-focused approach.

What We Offer

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

17% superannuation contribution
$1,500 annual development funding
20 weeks paid parental leave
Long-service leave accessible at 5 years

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.