Guest Service/Receptionist - Orange NSW

Apply Job no: 33DDM Category: Office Administration, Accommodation Customer focused role, assisting guests and Hotel check-ins Join a friendly close knit team Week night and Saturday shifts available You're the first face our guests see and the last one they remember. If you've got natural warmth, a sharp eye for detail, and a knack for making people feel looked after, we want you on our front desk. As our Accommodation Receptionist, you'll run the guest journey from check-in to check-out - reservations, payments, requests, and everything in between - while keeping the front desk running like clockwork. It's varied, it's fast-paced, and no two shifts look the same. Your Role: Welcome guests and manage check-in/check-out with warmth and efficiency Handle reservations across phone, email, online platforms and walk-ins Process payments, refunds and guest accounts accurately Resolve guest requests and complaints on the spot - or escalate when needed Keep guest records and room allocations up to date, working closely with housekeeping Liaise across housekeeping, maintenance, F&B and management to keep guests happy Promote our bistro, pizzeria, functions and local attractions Handle daily admin: reports, reconciliations, shift handovers Follow hotel policies on privacy, cash handling and WHS; stay calm and capable in an emergency About you: A genuine love of hospitality and a can-do attitude Sharp communication skills and the ability to juggle priorities under pressure Reception, front office or customer service experience (hotel experience a plus, not essential) Whether you're a seasoned receptionist or a hospitality pro ready for your next step - we'd love to meet you. Apply now. About Us: Hotel Canobolas is proudly part of The Point, a growing hospitality group behind some of NSW's most loved pubs, bars and restaurants. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs. Staff benefits include: Ongoing Learning & Development programs A staff rewards program Staff discounts across all of The Point venues A staff referral program Genuine career development and progression opportunities Published on 29 Jul 2026, 5:58 AM